Upon booking a representative from Down To Earth Tours will reach out within 24 hours of your booking, we will request any additional information that is needed. Once the guest arrive in Jamaica and clear customs/ Immigration, Please exit at the first door to your immediate right to the outside Public waiting area where you will see multiple companies with signs waiting on their passengers, Your guide/driver will have a sign with Down To Earth Tours and or you parties name. upon entering the transportation the guest will be offered a welcome drink. your guide/driver will keep you informed in route to your hotel for drop-off.