After booking, your local operator will confirm the pickup time based on your departure flight. Your professional driver will wait for you at the hotel or area you stay in Hangzhou with your name sign. Then follow your driver and hop on to the clean, comfortable and air-conditioned vehicle, enjoy convenient ride to the airport departure terminal for your flight. Your driver is with basic English skills but he will be well informed about the pick-up and drop off details. A local English-speaking assistant is available on the phone to assist before or during the transfer if needed.