There is no discount available for disability certificates.

Pre-school children aged 4 to 6 will be charged admission only at teamLab Planets TOKYO DMM. Please purchase a child ticket separately in advance on the official ticket site.

Children price still applies to primary school students at 12 years old. High school students price still applies to students who are 18 years old and older.

This ticket cannot be resold. A resold ticket will be invalid.

The opening hours of teamLab Planets TOKYO DMM may subject to change.
Please check the homepage for the opening hours before visiting.
（ https://www.teamlab.art/e/planets/ ）
*Last entry is 1 hour before closing time. Please note that you will not be allowed to enter the venue after the last admission time.

You will only be admitted if you have a valid voucher on the day of participation.

This ticket can only be used at TeamLab Planets located in Toyosu and cannot be used at other TeamLab venues. Please pay attention to the correct venue.

At the time of admission and collecting a paper ticket, you will need a “QR code” issued after the reservation is completed.
Please bring a device that can display the “QR code” or print out the “QR code”.
*If you are unable to present the “QR code”, you may not use the voucher.

You need to show your student card when you enter TeamLab Planets TOKYO DMM with a “Youth ticket” .

[Tokyo Subway Ticket]
・At the time of collecting a paper ticket, you will need a “QR code” issued after the reservation is completed.
Please bring a device that can display the “QR code” or print out the “QR code”.
*If you are unable to present the “QR code”, you may not use the voucher.
・Please note that we do not offer partial exchanges of tickets. Each purchase will have a unique QR code, even if multiple tickets are bought. When you scan the QR code on the Tokyo Metro or Toei Subway, all the tickets you purchase will be exchanged and valid starting from the day of exchange.
・If the magnetic field on your Tokyo Subway Ticket becomes damaged or weakened, it may not be usable at automatic ticket gates. Please avoid placing the ticket near objects that emit strong magnetic fields (such as smartphones, home appliances, magnetic fasteners on wallets, etc.).

In case of bad weather or other emergencies, the facilities will be temporarily closed. Please check the website of each facility before visiting.

[Notes of Purchasing TOKYO DMM Tickets]
- All prices include tax.
- Please be aware that you may have to wait 30 to 90 minutes before entering.
- Purchased tickets cannot be canceled or refunded.
- If you are entering with a "junior high/high school student" ticket, present your student ID.
- It is strictly prohibited to resell tickets, and tickets purchased through resale will not be accepted. The facility will not be held responsible for any such cases.

[Notes for visit teamLab Planets TOKYO DMM]

Ticket and Admission
・Please arrive at the venue entrance in time for the admission date and time stated on your ticket and line up in the admission queue.
・The time stated on the ticket does not indicate the duration of your stay inside the facility.
・If you leave the waiting line, please ensure that someone from your group remains in line. Guests visiting alone should speak with nearby staff.
・The waiting line is outdoors. Please prepare appropriately for weather conditions at your own discretion.
・Strollers must be placed in the designated area before entering.
・Children under the age of 13 are not permitted to enter alone. They must enter with a guardian aged 18 or older. Including free children, one guardian aged 18 or older is required for every three children under the age of 13.
・Some artworks may not be experienced by guests who are pregnant due to safety considerations.
・Re-entry after admission is not permitted. Refunds cannot be issued after entry.

Inside the Facility
・In Water, guests will experience the artwork barefoot. Please remove your shoes before entering the locker area.
・Some artworks involve water and may cause you to get wet. Please remove socks or stockings in the locker area.
・Some areas may involve water reaching up to knee height even for adults.
・For artworks using water, chlorine is used and adjusted to maintain appropriate safety standards.
・Guests with small children are recommended to bring clothing that can get wet or a change of clothes.
・If a guest’s clothing becomes wet, staff will guide you to change clothes. For safety reasons, guests wearing wet clothing cannot proceed to the next artwork. If you do not have a change of clothes, towels are available so you can dry your clothes before proceeding to the next artwork.
※Please note that this is not a swimming area.
・Some floors have mirrored surfaces. Guests concerned about reflections may use rental half pants or waist cloths.
・Free half pants are available upon request. Sizes range from XS to 6L. Please return them when leaving.
・Some artworks cannot be experienced while wearing sandals that do not secure the heel or high-heeled footwear. Free rental shoes are available.
・Some areas contain strong light stimulation or dark environments.
・Guests visiting with children must not let go of their children’s hands as it may be dangerous.
・Detour routes are available for guests who wish to skip certain artworks, including those with disabilities or those accompanied by small children. Please speak with nearby staff if needed.
・Guests with babies may enter while using a baby carrier.
・Diaper changing tables are available in the restrooms. If you require nursing or rest, please use the first aid room and speak with nearby staff.
・During busy periods, staff may ask guests who have stayed in one area for a long time to move on.

【Drawing on the Water Surface Created by the Dance of Koi and People – Infinity】
・For safety and hygiene reasons, guests with an inseam of less than 40 cm cannot experience this artwork. However, they may participate if carried by a guardian (18 years or older) using a baby carrier or by holding them.

【Moss Garden of Resonating Microcosms – Solidified Light Color, Dusk to Dawn】
・This artwork can be viewed in light rain. However, it may be suspended during heavy rain accompanied by strong winds such as typhoons.

Regarding Personal Belongings
・Inside the facility there are dark corridors, unstable floors, and artworks involving water. For safety and hygiene reasons, bringing personal belongings into the artwork areas is prohibited. If you must carry necessary items due to special circumstances, please consult staff.
・Free lockers are available. After passing the entrance gate, please place your belongings in the locker area.
Locker size: Width 23 cm × Depth 34 cm × Height 37 cm
・Belongings exceeding the above size cannot be stored as there is no cloakroom service.
・Large items such as suitcases exceeding the above size will be secured with a wire lock at the stroller area.

Photography
・Photography and video recording are permitted, but please be considerate and avoid disturbing other guests.
・Flash photography is not allowed.
・Monopods, tripods, selfie sticks, or any photography support equipment longer than 30 cm are not permitted to be brought in or used.

For Guests with Disabilities
・Guests arriving in wheelchairs will be required to transfer to the wheelchair provided by teamLab Planets when entering the facility. Please note that these are standard wheelchairs without fixation devices.
※The number of in-house wheelchairs is limited.
※For senior carts with handles or electric wheelchairs that cannot be controlled to a speed of 2 km/h or less, transferring to the facility’s wheelchair is mandatory for safety and accident prevention.
・Guests entering with their own wheelchairs must attach tire covers.
・For artworks with mirrored floors, guests with a total weight exceeding 250 kg may be asked to refrain from viewing. Staff will guide you and determine whether viewing is possible depending on the floor conditions.
・For safety reasons, guests using wheelchairs may be guided through a detour route or may only view certain artworks from designated viewing areas. Please refer to the “Frequently Asked Questions about Wheelchairs” for details.
・Entry with a cane or prosthetic leg is permitted. Depending on the guest’s condition and the nature of the artwork, some artworks may not be accessible. Staff will explain the viewing route and usage rules before entry according to your situation.
・Guests who require assistance for mobility should visit with a companion.
・If you are accompanied by an assistance dog, it will be kept in a cage before entry.

Please Note if You Fall Under Any of the Following
・Those who have experienced seizures or loss of consciousness due to light stimulation
・Those with extreme fear of confined spaces, darkness, or heights
・Those experiencing palpitations or shortness of breath
・Those who are pregnant or may be pregnant
・Those carrying children
・Anyone with concerns about physical fitness or health condition

Prohibited Activities
・Entry by intoxicated persons or those with inappropriate behavior
・Eating, drinking, or smoking inside the facility
・Bringing dangerous items or items deemed inappropriate by management
・Re-entry after exiting through the exit gate
・Commercial photography or interviews without prior permission
・Accompanying any animals including assistance dogs
・Accompanying animals other than assistance dogs

Other Information
・The facility assumes no responsibility for injuries, losses, damages, or other troubles that occur during use of the facility.
※For details of the venue and additional notices, please check the official website https://planets.teamlab.art/tokyo/#notice
・The facility assumes no responsibility for the loss or theft of valuables.
・Media coverage or photography may take place without prior notice. If you do not consent to being photographed, please inform staff. This applies regardless of the purpose of the footage.
・Some artworks may not be available due to unforeseen circumstances.

※Please note that refunds will not be issued to guests who are asked to leave the facility at the discretion of management, including for the reasons stated above.

The expiration date of the voucher:
[teamLab Planets TOKYO DMM Admission Ticket]
It is valid only on the date and time specified at the time of booking.

[Tokyo Subway Ticket]
The paper ticket can be collected within 12 months from the date of purchase.
*The exchanged ticket will be valid for 6 months from the exchange date.
*The valid time will be printed on the ticket when you start using it to pass a ticket gate.
*If you enter the station and board the train within the valid time, you can still leave the station even if the valid time is passed.
*If the ticket is not used by the expiration date printed on it, it will become invalid.
*If the exchanged ticket cannot be used at the automated ticket gates, please inform a station attendant. After verification, a new ticket will be issued.

The trademark for QR Code is owned by DENSO WAVE INCORPORATED.

Q: How can I confirm my booking?
A: When your reservation is confirmed, we will send an email with instructions to the email address you provided. Please check the reservation details and the voucher with the QR code. You can also view your reservation information using the "Reservation Details" link in the email.

Q: I book the ticket with my smartphone; I can’t print the voucher. Is it possible to exchange the ticket by presenting the voucher on the smartphone?
A: Yes. You can present the QR code on your smartphone to collect a ticket.

Q: How to use the ticket?
A: A voucher with a QR code will be sent to your email after the booking is confirmed. Please collect an admission ticket by using the voucher. For some business operators, you may only need to show your voucher on the smartphone to participate in the experience. Please check each product page for more details.

Q: Can I change or cancel my reservation?
A: Unfortunately, we do not accept cancellations or changes once a reservation has been made.