• Please arrive at the McKinnon Box Office (1013 Beijing West Road) 30 minutes before the show to exchange your electronic admission code for a paper ticket.
• Advance ticket collection is not allowed. One ticket, one code.
• Late arrivals may not be admitted and will not be refunded.

• Monday & Tuesday: Closed
• Wednesday–Sunday: 14:00 – 19:00
• Ticket exchange begins 30 minutes before the show only

• Show includes flashing lights, smoke, and laser effects.
• No fixed seating; guests freely explore the performance space.
• Personal belongings (bags, coats, electronics) must be stored in the cloakroom.
• Phones and devices will be sealed in Yondr pouches upon entry.
• Misconduct or non-compliance may lead to removal without refund.
• Performance is interactive, and one-on-one segments may occur.

• Only guests aged 16 and above are allowed.
• Entry requires valid photo ID for age verification.

• Children under 16 are not permitted, even with a guardian.

• Comfortable shoes (you’ll be walking/standing for 3 hours)
• ID for age verification
• No photography, food, or drinks allowed inside

Not suitable for guests with:

• Claustrophobia, anxiety, heart conditions, or high blood pressure
• Pregnancy (especially after 5 months) or mobility limitations without assistance

Note: Guests with special needs must notify the staff at least 24 hours in advance

• Your booking will be confirmed by the provider within 24 hours.
• E-voucher will be sent to your email
• Present the voucher on-site to redeem physical tickets
• Tickets are non-transferable and non-replaceable if lost or damaged

• No cancellation or refunds allowed for this activity.

• Please present the e-voucher on-site.
• The e-voucher will be sent to your email inbox.
• Exchange it for a physical paper ticket at the designated location: McKinnon Box Office, 1013 Beijing West Road, Jing’an District, Shanghai.
• Ticket pickup is only allowed 30 minutes before the show. Advance ticket collection is not supported.
• One ticket, one code. Keep your electronic admission code secure — do not screenshot or forward it. If cancelled, it cannot be reused.
• Paper tickets must be kept clean and intact. Altered, damaged, or pasted tickets will be deemed invalid, and admission will be denied.
• Tickets will not be reissued if lost.
• The voucher is valid only on the selected date and within operating hours.