• Confirmation email (with attached Voucher)
• Order ID
• Passport (for verification and identification purposes)
• Download the Singtel hi!App to track your data usage after SIM Card activation.

• This is not an eSIM service. All SIM Cards mentioned are physical SIM Cards.
• All hi!Tourist values will expire within the respective validity period stated.
• Local and international calls are charged based on per minute block.
• Fair usage of 1GB per day applies for free access to Facebook, LINE, WeChat, and WhatsApp.
• Order submission is final and there is strictly no refund, exchange or cancellation once payment is successful.
• Validity of SIM Card is indicated in the Option Description, or on your confirmation vouchers.
• Register and activate your SIM Card upon collection, and download the Singtel Hi!App for tracking data usage after activation.
• Ensure you have a data connection before leaving the redemption counter.
• Data Roaming is only available once your SIM Card has been activated in Singapore.
• Mandated by IMDA in Singapore, each subscriber can only register up to 3 prepaid SIM cards, regardless of service providers.
• Singaporeans or PRs can only use physical NRIC for redemption and registration of SIM cards.
• From 15 July 2024 under IMDA’s regulations, SIM registration with passport will be subjected to thirty (30) days validity. To retain your SIM, re-registration is required at any Singtel Shop, Singtel Exclusive Retailer or Singtel mRemit Lucky Plaza with Singpass app activated within thirty (30) days of your SIM registration. After thirty (30) days, your passport registered Prepaid Card will be suspended without prior notice or liability to you, and there shall be no refund in relation to any such suspended Prepaid Card.

Your booking will be confirmed by the provider instantly.

A full refund will be processed if cancelled before the date of selection.

The person registering the SIM card at the collection point needs to be at least 15 years old.

To redeem your Physical SIM Card, present your confirmation voucher and passport (for verification and identification purposes) at the redemption points indicated below. Thereafter, download the Singtel hi! App to track your data usage after SIM Card activation.

Airport Collection Locations

(Pick up at the airport is available 24 hours daily)

Changi Airport Terminal 1 Arrival Baggage Hall (Level 1)

UOB Money Changer (near Belt 17), 01-K27 - valid till 9 September 2024

Travelex Money Changer (near Belt 17), 01-K26

Changi Airport Terminal 2 Arrival Hall (Level 1)

UOB Money Changer (near Belt 36), 01-78 - valid till 9 September 2024

Travelex Money Changer near Belt 36), 01-78 - start from 12 September 2024

Alternatively you may proceed to other locations at T1 or T3 for redemption.

Changi Airport Terminal 3 Arrival Hall (Level 1)

Travelex Money Changer (opposite Belts 43-44), 01-K9

Travelex Money Changer (opposite Belts 46-47), 01-K15

UOB Money Changer (opposite Belts 43-44), 01-K10 - valid till 9 September 2024

UOB Money Changer (opposite Belts 46-47), 01-K16 - valid till 9 September 2024

Changi Airport Terminal 4 Arrival Hall (Level 1)

UOB Money Changer (near Belts 3 & 4), 01-06 - valid till 9 September 2024

Travelex Money Changer (near Belts 3 & 4) 01-06 - start from 12 September 2024

$8 hi! SIM Card

Please note that the $8 hi! SIM Card can only be picked up at specific outlets. Do check the details under the option.

City Pick-up (Central, North, West East)

Click here for Collection Locations & Opening Hours

Cheers Convenience Store (near Belts 3 & 4), 01-09 for redemption will be available from 10 - 11 September 2024 between 10am to 6pm.

Alternatively you may proceed to other locations at T1 or T3 for redemption.

Upon booking confirmation, SIM card must be redeemed within 60 days from the date of purchase.