Q: How do I exchange my ticket for rental gear and the one-day lift?
A: Process ・Operate your smartphone at the rental shop (after the required steps, show your screen to receive rental gear). *The rental shop is a 1-minute walk from Hakuba Goryu Escal Plaza. → ・Operate your smartphone at the lift ticket counter (after the required steps, show your screen to receive your lift ticket).

Q: What is the transportation to the location?
A: Train: - From Tokyo: Take the Hokuriku Shinkansen (Tokyo → Nagano Station) for approximately 1 hour 40 minutes, then a local bus from Nagano Station to Hakuba, which takes about 1 hour. - From Nagoya: Take the JR Limited Express “Azusa” from Shinjuku Station to Hakuba Station, which takes approximately 4 hours. - From Osaka: Take the JR Limited Express “Shinano” from Nagoya Station to Hakuba Station, approximately 3 hours 30 minutes. Bus: - From Tokyo: A direct bus from Shinjuku to Hakuba takes about 5 hours. - From Nagoya: A direct bus from Nagoya to Hakuba takes approximately 5 hours and 30 minutes. - From Osaka: The bus from Osaka/Kyoto to Hakuba takes about 6 hours. Car: - From Tokyo: Approximately 4 hours via Nagano Expressway/Azumino I.C. or Joshinetsu Expressway/Nagano I.C. - From Aichi Prefecture: Approximately 4 hours via Nagano Expressway/Azumino I.C. - From Toyama Prefecture: About 2 hours via Hokuriku Expressway/Itoigawa I.C. - From Shizuoka Prefecture: About 3 hours 30 minutes via Chubu-Odan Expressway and Nagano Expressway/Azumino I.C. - From Osaka: About 5 hours 30 minutes via Nagano Expressway/Azumino I.C.

Q: What happens if public transportation is suspended due to bad weather?
A: This generally depends on the cancellation policy.

Q: What happens if the ski resort is closed due to a lack of snow?
A: As a rule, the decision will be made at least two days before departure. If the trip is canceled, you will be contacted.