Chimelong Hotel operates on a floating pricing mechanism, and room rates may be adjusted during holidays and promotional periods. The final room availability and price confirmed by the supplier after order submission shall prevail. In the event of price changes, guests should pay the difference within the specified period as notified. If the guest fails to complete the payment within the deadline, the order will be automatically cancelled. If multiple payments are required due to price changes, and the payment is still not completed after two attempts, no third payment will be made, and the order will be cancelled directly. Guests who do not accept the payment arrangement may also choose to cancel their order.
[Exclusive for Hong Kong, Macau, Taiwan and Overseas] Plan: All the above products are only applicable to residents of Hong Kong, Macau, Taiwan and overseas regions. Each guest entering the park/dining must present one of the following three identity documents: ① Hong Kong/Macau Special Administrative Region Home Return Permit/ID Card (permanent or non-permanent residents)/Passport; ② "Mainland Travel Permit for Taiwan Residents" or Taiwan Resident Permit of the People's Republic of China; ③ Overseas national passport; for identification. If the guest fails to present the relevant documents, he/she will not be able to enter the park/dine normally, and the original ticket will not be refunded or changed.
We will try to arrange it according to room availability, but we cannot guarantee the bed type.
The hotel requires that the name of the actual guest must be consistent with the name of the tourist provided when placing the order. Once the order is booked, no changes will be made (including passenger information)
The above products are limited to the use of the guests themselves. All tickets must be bound to the guest's ID information before use. The user must be the same as the bound person, and the binding cannot be changed after binding (the tickets must be bound according to the applicable number of people included in the package, that is, a double package for 2 people, a family package for 3 people, a four-person package for 4 people, and a package for two large and two small people for 4 people).
Children's tickets included in the package cannot be upgraded to standard tickets or other ticket types by paying the difference. Guests can explain their situation to the front desk staff and present relevant documents when checking in to purchase up to two additional multi-day park tickets at the hotel front desk, and the total number of multi-day tickets purchased cannot exceed four.
The room can accommodate up to 4 people. If you need to purchase additional tickets/meals, please purchase them at the hotel front store. The fees are subject to on-site confirmation.
Before entering the park, visitors must submit valid identity documents for verification at the entrance. Please prepare valid identity documents in advance (including ID card/Mainland Travel Permit for Hong Kong and Macau Residents/Mainland Travel Permit for Taiwan Residents/Residence Permit/Passport, etc.)
Visitors must undergo security checks before entering any of Chimelong's theme parks. It is strictly prohibited to bring controlled instruments, firearms and ammunition, flammable and explosive items, and food into the park.
Selfie sticks are prohibited in recreational facilities, gatherings, and crowded areas
Pets are not allowed into the park
Some facilities in the park have height restrictions, please be aware of this; please also refer to the opening hours, performance times and precautions of the corresponding theme park.
Visitors are requested to maintain a proper distance when visiting the park. At the park entrance, performance venues, amusement facilities and other areas, please queue, take seats according to the interval signs or accept the on-site arrangements and guidance of the staff.
We will do our best to arrange your requested room type based on room availability, but we cannot guarantee the availability of a specific room type. If the room type you need is sold out, we will directly arrange other room types to avoid additional costs due to price fluctuations. If you do not accept any room type changes at all, please clearly indicate this in the comments. Please note that no returns or exchanges are allowed once an order is placed.
If you need to order multiple rooms and the same plan, we recommend that you complete them in one order. If you order different plans separately, some of the rooms in the order may be sold out, and the orders that have been successfully ordered will not be refunded or changed. If you have a group booking number, you can indicate it in the order notes, but there is no guarantee that there will be room vacancies. It will be subject to room availability. Any special requests, such as adjacent rooms, can be noted in the order notes and we will try our best to arrange it, but it cannot be guaranteed.
Visitors under the age of 16 must be accompanied by visitors aged 16 or above to stay in and enter the park.
In case of any disputes, the company reserves the right of final decision.
*This product page is not eligible for the free luggage offer.
AIRSIM borderless data SIM card redemption code: 【KKDAYCL】, redemption validity period: before June 30, 2026 (failure to redeem by the deadline will be considered as a waiver, and no further compensation or reissue will be provided); each registered email address, phone number and AIRSIM account can only receive the reward once (i.e., HK$20 stored value can only be redeemed once), duplicate applications will not be accepted;
Redemption process (only available for mailing and collection in Hong Kong):
1. New users: Go to https://www.airsim.com.hk/KKdayCL and fill in the 7-digit redemption code [KKDAYCL], personal contact information and mailing address. An AIRSIM (including HK$20 stored value) will be mailed to you within 5 working days. Hong Kong postal delivery takes about 5 working days. You can also choose to pick up the card in person at the AIRSIM Causeway Bay Service Center or AIRSIM Shatin Shek Mun Office. You can pick up the card after submitting the application.
2. Existing users: Go to https://www.airsim.com.hk/KKdayCL and fill in the 7-digit redemption code [KKDAYCL], name, phone number and email address, and fill in your AIRSIM account number (10 digits). The HK$20 stored value will be deposited into the designated account within 30 days.