Once a customer places an order, the next step is to confirm it. After communicating with the customer about the time and any necessary adjustments, the order should be added to the list. Then, it's important to follow up by picking up the customer and dropping them off at their destination. The pick-up and drop-off times will vary depending on the traffic conditions on the day. If the distance or destination is different from the original order, additional fees will be charged according to the relevant prices. from the customer's order, additional fees will be charged according to the applicable price. "The driver will always be on time and at the customer's designated pick-up point or destination. However, please be aware that if the driver has to wait for more than 15 minutes without any notification from the customer, he/she will leave and no refund will be issued afterwards."