Remember to bring your own headset/headphones

An internet connection is required to download the audioguide app. We recommend that you download the app before arriving at the museum, as once inside, the connection may not be available.

Ticket Pickup: Please collect your tickets at the meeting point, located at the [Goya statue next to the Prado Museum](https://www.google.com/maps/place/Monument+to+Goya/@40.4149886,-3.6925261,17z/data=!3m1!4b1!4m6!3m5!1s0xd42289d324bbacd:0x1a199cdeb56253f8!8m2!3d40.4149886!4d-3.6925261!16s/g/11bwflvvr0?entry=ttu&g_ep=EgoyMDI1MDUwNy4wIKXMDSoASAFQAw==).

Audio Guide App: Instructions for downloading the Audio Guide app will be sent to you automatically

The booking voucher is NOT your ticket to the monument. We will send you a PDF of your tickets in a QR code the day before the tour.

Wheelchair Access: Yes

Audio Guide Languages: English, French, German, Italian, Portuguese, Russian, Spanish

Advance Arrival Time: 0:05:00