The driver reached on time, very professional. I am very happy with his customer service

I booked the second day pick up for my sister and she had a better experience. Driver contacted my sister and had good command of English.

Friendly driver and coordination is smooth. Flight delay and he is waiting patiently

Total bait-and-switch. They don't actually provide a transport service - they just book a local ride-share for you remotely. The voucher contact info is useless, the wait times are long, and communication is disorganized via WhatsApp. To make matters worse, the driver refused to drop me off until I paid him, claiming the agency hadn't paid him. To be fair, the agency resolved it but please avoid this service—it's unreliable and potentially unsafe.

Terrible service. Will never choose this service again. I booked the ride and requested pick up at 1:00pm (flight arrived 12:45pm), and I do not have checked-in luggage. Around 1:15pm , i went to the pick up point, and saw nobody there. There was no local number I could call. Thus, I was a bit panic not knowing that if the driver would come or not. Around 1:30pm, driver texted me and saying that he was on the way, and would be arriving soon, however, it was already 30 mins late. I was already feeling very frustrated as I was travelling with my boss and I was the one arranged the ride and we had a meeting that we need to attend at hotel later. after waiting for another 5 mins, I called the driver, and he said he was stuck in traffic, will take more time. Finally, the driver came at 2:00pm, which was already one hour late from the scheduled time. Then the driver chose not to use highway, and said that heavy traffic on highway, and taking the local road would just about 10-15 mins delay (I checked GPS on my phone, which indicate faster route is using highway); totally unacceptable , the driver already one hour late, but he chose local road to avoid paying toll (which already included in the fare i paid). Furthermore, I found that the car is already critically low on fuel, it will put us in risk of further delay if the car couldn't operate if fuel ran out. The fare that i was paying was about 2-3 times higher than getting a Grab from airport, the service provided was indeed terrible which wasting my time and money. The driver should have been there at the scheduled time, even he would be late for some reason , should have informed me before or at the scheduled time. I hope Pelago would provide some good explanation and hopefully a compensation.

Meet and greet was done through WhatsApp which I felt could be better arranged in my opinion.