FAQ / Things to Note

Q: Important Note

A:

To ensure a smooth experience, we kindly ask all guests to arrive 10–15 minutes early to ensure you have enough prep time.

Guests arriving over 10 minutes late may receive a shortened session, and certain services such as on-site photo selection or instant printouts may not be provided.

Guests arriving over 15 minutes late will be considered a 'no-show,' and the booking will be automatically cancelled without refund, regardless of reason.

No food or drinks are allowed in the shooting area.

You're welcome to take behind-the-scenes videos, but please do not photograph staff or equipment without permission.

- **Booking Notes: Include your preferred session time when booking. If unavailable, we’ll contact you to reschedule.**

Q: What should I wear to the shoot?

A:

Wear whatever makes you feel confident — we’ll capture your best angles and expressions.

For family or couple shoots, we recommend coordinated tones or matching outfits for a clean, stylish look.

Dark clothing is best for passport photos.

Complimentary outfits are available for Concept and Couple Packages — feel free to ask on-site.

Glasses are not recommended due to light reflections. If needed, opt for glasses without lenses or clear contact lenses.

Q: How should I prepare for makeup?

A:

For guests who have booked the makeup service, please arrive with a clean, makeup-free, and well-moisturized face.

Full hairstyling is not included; basic hair touch-ups may be provided if time permits.

Rhinestones, glitter, and decorative makeup are not part of the service. There is a ₩50,000 surcharge for concept makeup.

Makeup services are non-refundable once performed.

Q: Can I change my selected photos later?

A:

Once retouching has started, your selected photos cannot be changed.

Please make your final choices carefully during the review session.

Q: What if I lose my photo files?

A:

You may re-request your edited files within 1 month of your session date.

After 1 month, we do not store or resend files, so please download and back them up promptly.

Q: Will I receive all the original photos?

A:

Original photos are available as an add-on option at KRW 5,000 per photo.

ADDITIONAL OPTIONS

Photo print ₩15,000 / copy

Additional retouch ₩30,000 / 1 file

Original unedited file ₩5,000 / 1 file

Additional person ₩60,000 / per person

Pet Companions (up to 2 pets) – ₩30,000 / per pet