Step 1: Booking Confirmation

• Online or Phone Booking:
Clients can book their transfer through the website or by phone, choosing their preferred vehicle, date, and time.
• Instant Confirmation: Once the booking is completed, clients receive a confirmation email or text with all booking details, including pick-up time, driver contact, and meeting instructions.
• Payment Options: Clients have the option to pay online, upon arrival.

Step 2: Pre-Arrival Communication

• Pre-Arrival Reminder: 24 hours before the scheduled pick-up, clients receive a reminder via email or text, reaffirming details and any special requests.

Step 3: Airport Arrival and Pick-Up

• Meet and Greet Service: Upon arrival at Punta Cana Airport, clients are greeted by the company rep holding a sign with their name for easy recognition.
• Assistance with Luggage: The driver assists with the client’s luggage, providing a seamless and welcoming start to their experience.

Step 4: Comfortable Transfer to Destination

• Professional Driving Experience: The driver ensures a smooth, safe, and comfortable ride, sharing local insights or remaining discreet based on the client’s preference.
• Customized Experience: If requested, the driver can make brief stops or accommodate specific needs along the way.

Step 5: Arrival and Drop-Off

• Assistance with Luggage: Upon arrival at the destination, the driver assists with unloading the luggage.
• Verification of Destination: The driver ensures the drop-off location is correct and verifies any final details with the client.
• Friendly Farewell: The driver thanks the client for choosing the service, offering a courteous farewell and any assistance for future bookings.

Step 6: Follow-Up and Feedback

• Post-Trip Communication: Clients receive a follow-up email or message thanking them for their business and inviting them to leave a review or provide feedback.
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