• You must arrive at the massage shop 15 minutes before your reservation time to receive all prepared massage programs.
  
• If you do not arrive at the massage shop within 15 minutes of your scheduled reservation time on the same day, it will be treated as a NO-SHOW and no refund will be given.
• If you arrive later than your scheduled massage time, we will provide you with a massage for the remaining time only.
• Please keep your valuables with you and be careful not to cause any safety accidents due to carelessness when using the product.
• Please be careful as you are responsible for any loss of valuables or safety accidents caused by personal negligence.
  
• We recommend that you purchase individual travel insurance prior to use.
• A tip of 150,000 VND is mandatory and must be paid at the counter. (Paying directly to the masseuse is considered an additional tip (two tips) for the masseuse.)
  
• We provide product information, and product operations are carried out by local spa shops.

[Children's Policy]

• There is no separate babysitter.
• Children can rest together in the room, but this may vary depending on the room availability and reservation status.
  
• For children who do not receive care, there is a tea room where they can relax.