Tour prices are in Australian dollars (AUD)

The order of tourist attractions in the itinerary will be adjusted according to local conditions, but the main attractions will remain unchanged.

[The tour price does not include guide tips, which are AUD5 per person per day to be paid in cash]

[We usually travel in small groups. Luggage space is limited, so please bring light luggage.]

Travel Insurance: It is essential for international travelers to purchase travel insurance and it is essential that they purchase it before booking their trip. This is to ensure that travelers are properly covered and assisted in case of any unexpected circumstances encountered during their trip.

Itinerary Adjustments: YoYo Travel WA Pty Ltd reserves the right to adjust the itinerary based on traffic, weather, flight conditions, and other circumstances to ensure the smooth running of the itinerary while ensuring the safety and comfort of all guests. In the event of force majeure, such as natural disasters or man-made disasters, YoYo Travel WA Pty Ltd reserves the right to cancel the itinerary and reserve the right to combine the tour group. Other refunds may not be available.

Additional expenses caused by personal factors: If a tour member encounters personal factors during the tour, such as an unexpected situation requiring additional services from the tour guide or staff, the relevant expenses may need to be paid by the tour member. This includes situations such as late-night medical emergencies, and YoYo Travel WA Pty Ltd may not be able to provide a refund.

During peak seasons, weekends, and student holidays, tours and accommodation can be highly sought after. If a hotel is fully booked, YoYo Travel WA Pty Ltd may need to adjust accommodations, offering alternative hotels or room upgrades. Guests may choose to accept adjustments or receive a refund, but once tickets have been issued, they cannot change their itinerary.

Health and Personal Items: During your trip, please stay hydrated, wear sunscreen, and keep warm. Bring along personal medications, a change of clothing, and essential items. Soft luggage is recommended, and should not exceed 7 kg. We recommend bringing sunglasses, a sun hat, sunscreen, rain gear, a camera, a cold-weather jacket, drinking water, and comfortable walking shoes and clothing to ensure a comfortable and safe journey.

Force Majeure: The Company will not be held responsible for any additional expenses incurred due to personal reasons, strikes, political factors, war, disasters, weather or other force majeure. These factors may cause changes to the itinerary, and passengers need to understand and bear the corresponding costs.

Changes to Tour Plans: The company reserves the right to change the tour plan due to vehicle breakdown or other factors. Furthermore, the company assumes no responsibility for loss or damage to personal belongings, personal injury, or breach of contract with third parties.

Minimum Group Size: All tours are based on a minimum group size of two. This means you must have at least two people to depart. Failure to meet the minimum group size may result in cancellation or changes to the itinerary.

Accurate Personal Data: The personal data provided by guests for reservations must be correct. Incorrect or incomplete information may result in the cancellation of the reservation or the cancellation of the reservation without a refund. Therefore, guests are advised to carefully check the accuracy of the information provided when making a reservation.

Meeting Time and Location: Guests must arrive at the meeting point well in advance of the tour or departure time. Failure to meet at the scheduled departure time or location or being more than 5 minutes late may be considered a no-show and no refund will be given.

Booking payment and time: YoYo Travel WA Pty Ltd must start booking after receiving the guest's booking-related payment, so tourists need to arrange the payment time and method as soon as possible to ensure early arrangement of booking and avoid missing the booking opportunity.

Requests from the Travel Service Provider: The Travel Service Provider reserves the right to request a guest to withdraw from the tour if they deem it unreasonable or detrimental to the interests of other guests, and the Travel Service Provider assumes no responsibility. Guests and fellow travelers are responsible for all damages caused by you and your fellow travelers.

Cancellation and Refund: If the tour does not take place, YoYo Travel WA Pty Ltd will notify you 4 days before departure and will refund you in full.

Tipping for Tour Guide Services: For tours where tipping is provided, tips are not included in the tour price. Guests are required to tip the tour guide AUD$5 as a token of appreciation for the tour guide's excellent service.

Hotel Smoking Policy: Smoking is not permitted in Australian hotel rooms. Guests caught smoking in their rooms, bathrooms, or balconies will be fined a minimum of AUD 1,000 per incident. If smoking causes a fire, the guest is responsible for all costs and legal liabilities.

Hotel deposits and extras: Australian hotels require a credit card deposit to cover any extra charges, such as telephone, bar, pay TV, and laundry. The room rate paid by the travel agency only covers the guest's accommodation; all other extra costs are the responsibility of the guest.

Cancellation of hotels, attractions and restaurants: Once the Australia and New Zealand tour is booked, hotels, attractions and restaurants will not be cancelled. If the tourist cancels, the fee will not be refunded.

Chinese tour guide/driver and car fuel fees in the itinerary: The itinerary includes Chinese tour guide/driver and car fuel fees. This is to ensure that tourists receive assistance from Chinese tour guide/driver and provide convenient transportation services during the trip.

Dispute Resolution: In the event of any dispute, the company reserves the right of final decision. This is to ensure that the travel agency has the right to handle any disputes and issues that may arise to ensure the smooth running of the trip.