The Narita Airport Private Transfer to Tokyo/Yokohama service is highly praised for its punctual, professional, and friendly drivers, as well as the clean and spacious vehicles. Customers appreciate the advance communication and smooth, hassle-free experience provided by Pelago's efficient customer service. Many users highlight the ease of booking and the helpfulness of drivers with luggage and navigation. Overall, the service is recommended for its reliability and excellent customer support.
about 2 months ago
Verified Traveller.Couple
We could not find our transport but after calling local agent with telephone numbers provided driver came to look for us
Helpful driver helped to load unload our luggages
Car was clean driver smartly attired
over 1 year ago
Terence.Family (with young kids)
Excellent service, was provided with driver details in advance of pick-up. Was also contacted by driver well in advance and given clear pick up instructions. Driver was professional and vehicle was very clean.
about 2 years ago
Gwendolyn.Family (with young kids)
Amazing. I booked the wrong direction initially (airport to hotel), it supposed to be hotel to airport instead. The customer service was efficient to identify the error and assist on the changes quite instantly. I was very appreciative for the prompt response and confirmation as I’m travelling with a young toddler (1 yr old). The ride to the airport was spacious, peaceful and fast! I would definitely book again. Thank you!
over 1 year ago
Masaki wei theng .Family (with young kids)
Fuss free .
Driver come on time at hotel pick .
At first was worried as driver hasn’t contact 24hr prior to pickup but it was quickly sorted out thru the help of Pelago customer service.
Definitely will book again whenever traveling into Japan and out
almost 2 years ago
Shaun.Group of Friends
Driver was helpful. Met us at the parking area. Was helpful and delivered us directly. Was a smooth experience
over 1 year ago
Oscar.Family (with young kids)
It was easy and excellent service. Admin and the driver contacted me one day before.
We could not find our transport but after calling local agent with telephone numbers provided driver came to look for us Helpful driver helped to load unload our luggages Car was clean driver smartly attired
Excellent service, was provided with driver details in advance of pick-up. Was also contacted by driver well in advance and given clear pick up instructions. Driver was professional and vehicle was very clean.
Amazing. I booked the wrong direction initially (airport to hotel), it supposed to be hotel to airport instead. The customer service was efficient to identify the error and assist on the changes quite instantly. I was very appreciative for the prompt response and confirmation as I’m travelling with a young toddler (1 yr old). The ride to the airport was spacious, peaceful and fast! I would definitely book again. Thank you!
Fuss free . Driver come on time at hotel pick . At first was worried as driver hasn’t contact 24hr prior to pickup but it was quickly sorted out thru the help of Pelago customer service. Definitely will book again whenever traveling into Japan and out
Driver was helpful. Met us at the parking area. Was helpful and delivered us directly. Was a smooth experience
It was easy and excellent service. Admin and the driver contacted me one day before.