Join this amazing food tour to learn how a hot pot chain creates and captures value from focusing on customer services in China. For those unfamiliar with hot pot dining, it’s a type of cuisine in which raw meats, fish, tofu, vegetables, and noodles are cooked in steaming pots of broth right at the diner’s table. During this tour, you will visit the most legendary hotpot establishment in Shanghai, get an insider's experience to find out about their secrets from employee stimulation to service innovation. Have an exclusive visit to their kitchen and understand their food standards and preparation process. See their enormously popular “noodle dance" performed by its staff. Learn the best way to properly order food, eat hotpot and DIY special dipping sauce.