Specialized infant seats are available

Service animals allowed

Public transportation options are available nearby

Infants and small children can ride in a pram or stroller

Suitable for all physical fitness levels

Due to unforeseen events such but not limited to Road Conditions, Mechanical Failures, Over Bookings, RapidShuttle reserves the right to hire a RapidShuttle Affiliate and or Partner to provide transportation for a scheduled pickup. The service type and cost will be equal or greater from what the Client has paid. In such cases, the information provided to The Affiliate and or Partner will be limited to the Client's name and contact phone number, arrival/departure flight information, and pick up/drop off information. In the event RapidShuttle sees the needs to use one of our Affiliate's and or Partners to provide a scheduled pick-up, RapidShuttle it will Not Charge the client any extra fees. These measures have to be in place to ensure that our clients do not get service interruptions or to avoid any unnecessary delays.

Guests are responsible to ensure they have the proper safety gear when traveling with children. However, RapidShuttle, upon request will provide child seats for an additional fee.

Drivers are not allowed to collect payments onboard for the exception of tips. Any cash, or any other form payment made directly with the driver it will be considered tip/gratuities.

Guest is responsible to notify RapidShuttle for any delays. After the allocated waiting time, if no contact with the party, RapidShuttle reserves the right to record the trip as a No-Show by the Guest. No-Shows are Not Refundable.

Collapsible wheelchairs/Scooter with removable wheels can be accommodated providing the Guest(s) is/are accompanied by someone who can assist them, board, disembark and disassemble/assemble the wheelchair/scooter. Please keep in mind that Wheelchairs/Scooters may not fit in a vehicle luggage compartment designated for 1-2 Passengers (Sedan), or 3-4 Passengers (Minivan). Because Wheelchairs and or Scoters vary in Size, Shape, and Form. It is the Guest(s) responsibility to ensure that such items can fit on the selected vehicle and or passenger group. Due to liabilities, the driver is not allowed to assist in the disassembly/assembly of the wheelchair/scooter, nor assist the Guest(s) board or off-board the vehicle. RapidShuttle vehicles are Not equipped to provide Access/ADA services. In the event, that the wheelchair/scooter cannot fit in the baggage compartment, nor the Guest(s) can board the selected vehicle/service; RapidShuttle it will do their best to find an alternative service for the Guest(s) at their costs. The Guest(s) understands that these costs will be in addition to their initial cost for the reservation. The Guest(s) as well understand that in the event that RapidShuttle's driver cannot accommodate the Guest(s) due to their ability to board, and/or off-board the vehicle, and or the scooter or wheelchair cannot fit in the baggage compartment, RapidShuttle reserves the right not to issue a refund for the services.

RapidShuttle staff will do their best to track flight Arrivals for all Private Services. However, it's the Traveler's responsibility to contact us and inform us of any delays, cancellations or flight changes. Also, it is the Traveler's responsibility to let RapidShuttle's agents know if they are running late due, but not limited to Luggage, Costumes, and or Emigration Issues.

RapidShuttle is not responsible for any items left in the vehicles; please ensure you have all your belongings upon exiting the vehicles.

Free Waiting Time: RapidShuttle will do its best to honor the transfer up to one (1) hour from the original scheduled pickup time. After 15 minutes grace period, RapidShuttle at its discretion will have a private or a shared transportation available at no cost to his guests during established Free Waiting time.