1. Age Restriction:

This service is suitable for all ages. Children under 12 must be accompanied by an adult.

2. Transportation Zone:

Pick-up & drop-off available within Ha Long Bay or Sapa

Surcharge may apply for other districts or remote locations.

3. Luggage Size Guidelines

•Small (21 inch): 49cm (height) × 34cm (length) × 32cm (width)

•Standard (24 inch): 59cm × 41cm × 24cm

•Large (28 inch): 64cm × 44cm × 27cm

Luggage Policy:

•24-inch luggage will be considered standard size.

•Luggage larger than 24 inches and smaller than 28 inches will be counted as 2 pieces of standard luggage. Luggage larger than 28 inches will be counted as 3 pieces of standard luggage.

•Special items such as wheelchairs, strollers, surfboards, and golf equipment will be regarded as 1 piece of extra-large luggage.

•If the number of passengers or the amount of luggage exceeds the vehicle’s capacity, the driver may refuse service. In such cases, no refund will be provided.

4. Maximum Passengers per Vehicle Type:

•4-seater car: up to 2 passengers

•7-seater car: up to 5 passengers

•Deluxe minivan: up to 6 passengers

•16-seater van: up to 14 passengers

•Limousine: up to 9 passengers

5. Surcharge:

• Additional charges apply for pickups/drop-offs outside service area

• No extra charge for early morning or late-night pick-up.

• Extra stops or detours not included in route may incur a fee (to be discussed directly with driver)