Pick-up Time:

• Around 08:00 AM - 12:00 PM
• The departure time varies based on the train schedule. The exact meeting time will be sent to you one day prior to departure.

Pick-Up Location:

• [Melbourne CBD] 111 Spring St (in front of The Hotel Windsor)
• [Melbourne CBD] 131-135 Bourke St (in front of Citadines on Bourke Melbourne)
• [Melbourne CBD] 42 Russell St (in front of Grand Hyatt)
• [Melbourne CBD] 325-345 Russell St (in front of Old Melbourne Gaol, near RMIT Building 20)
• [Melbourne CBD] 15-21 Therry St (in front of Ibis Hotel)
• [Melbourne CBD] 440 Queen St (Queen Victoria Market Bus Parking Area)
• [Melbourne CBD] 256 Queen St (behind the bus stop, near Red Cliff Restaurant)
• [Melbourne CBD] 50 Batman St (in front of Courtyard by Marriott Melbourne Flagstaff Gardens)
• [Melbourne CBD] 610 Lonsdale St (near The Ritz-Carlton Hotel)
• [Melbourne CBD] 408 Flinders Ln (in front of W Melbourne)
• [Melbourne CBD] 52 Spencer St (in front of The Great Southern)
• [Melbourne CBD] 2 Convention Centre Pl (in front of Pan Pacific Melbourne)\
• [Melbourne CBD] Shop 88-8 Whiteman St (in front of Crown Tower LV Boutique)
• [Melbourne CBD] 1 Southgate Ave (in front of The Langham)

• In accordance with the Puffing Billy Steam Railway schedule, please kindly have lunch before departing if feasible.
• In the event that Puffing Billy is cancelled due to high temperatures, extreme weather, fire restrictions or other unforeseen circumstances, a refund of $45 per adult and $22.5 per child will be issued. All other activities in the itinerary will proceed as planned. Please note that this does not entitle participants to cancel the entire tour. Thank you for your understanding.

• Adult fares apply to persons 16 years and over.

• Children aged 4 years and up to 15 years receive Child fare unless otherwise stated.
• Children aged 4-15 travelling on a public day tour must be seated in an allocated seat and wear a seat belt.

• Instant confirmation upon booking.
• Ticket valid only for the selected date.

• A full refund will be processed if cancelled at least 4 days before date of selection.
• No refund will be processed if cancelled less than 4 days before the date of selection. 

• Show mobile voucher to the guide.
• Valid only for the booked date and time slot.