Customers will come on viator and make their booking. It is automatically confirmed but we will send additional information and confirm a pick up time. Traveler(s) are picked up at their stated location and are taken on the activity departure location. After the tour is finished the traveler(s) is/are taken back to their hotels or ports or wherever else on special request. Our protocol is to drop you off where you are picked up. Shopping is complementary, so if traveler wishes to stop and shop just communicate that with the driver. You can also request to be taken somewhere to buy lunch and that transportation cost is also inclusive.