Save yourself some time from worrying about your baggage! Entrust your luggage
to friendly and professional agents over at LuggAgent who will provide safe
point-to-point baggage services while you're in Macau.

• Eliminate the troubles of logistics and get more time to leisure and explore the city
• Enjoy a discount if you check in more than 2 pieces of luggage
• Book your baggage check-in service in advance here in KKday for a stress-free travel

— What You Can Expect —

Travel around Macau stress-free by handing your luggage logistics over to
professionals! Entrust your bags to LuggAgent, who will provide the best
point-to-point baggage check-in services.

Choose your preferred point-to-point services, which include to and from the
airport or your hotel, or even hotel to hotel. Complete your reservation and
coordinate the setup easily with the online customer service team, who will
happily assist in completing the luggage check-in. Head to the airport or your
hotel and leisure without any burden thanks to this convenient, safe,
punctual, and professional service.

Employ the services of professional baggage handlers and make the most out of
your Macau trip! Book now on KKday to enjoy special deals at great prices.

— Important Info —

• Service period:
  
  - Airport to hotel: Delivery between 9:00 am to 6:00 pm; Delivery before 9:00
  pm
  
  - Hotel to airport: Shipping before 11:00 am; Pickup between 3:00 pm to 9:00
  pm
  
  - Hotel to hotel: Send before 11:00 am; Delivery before 9:00 pm

  
  

• Meeting point: Please refer to the location description in the confirmation letter sent by the baggage agent

  
  
• Service details:
  
  Shipping
  
  - Hotel: Store your baggage at the counter before 11:00 am (Guests cannot
  choose the delivery time)
  
  - Airport: Between 9:00 am to 3:00 pm (Guests may choose a 30-minute delivery
  time)
  
  - e.g. 9:00 am–9:30 am, 9:15 am–9:45 am

Service:

- Hotel: Deliver to the counter before 9:00 pm (Guests cannot choose the
time)

- Airport: Between 3:00 pm to 9:00 pm (Guests may choose a 30-minute delivery
time)

- e.g. 3:00 pm–3:30 pm, 3:15 pm–3:45 pm

• ! ! This service does not include Airbnb options and is only applicable to hotels with counters! !

[Additional Information]

• Please provide the following information in the comments when booking:
  
  - Number and size of baggage
  
  - Time and location of desired delivery and pickup
  
  - Name of the person in the booking
  
  - Local contact information such as mobile phone, email, messaging app
  details, etc.

  
  

• The total length, width, and height of each piece of baggage is limited to 180 cm, and the weight is within 32 kg

  
  
• Your baggage can be a handbag, suitcase, carton, backpack, snowboard bag, or stroller. If the baggage does not comply with any legal requirements, it will be rejected even if the booking is successful. The passenger shall bear all losses and any legal liability
• If the delivery location is a hotel, the luggage will be handed over through the counter
• Please be sure to specify the hotel as the shipping location in the notes on your order so that your baggage delivery will be smooth

[Overtime processing]

• In any situation where the passenger has been contacted but fails to show up 30 minutes after the agreed time, the passenger will be charged an overtime fee of US$5 every 15 minutes according to the price on the official website
• If the driver arrives at the hotel but is unable to receive the baggage, and the customer cannot be contacted in any way, LuggAgent reserves the right to cancel the order without refunds
• It is rare for a passenger to not show up at the airport for pickup, but if this happens we will go to the flight check-in counter provided by the passenger for confirmation. If the check-in counter is closed and we are unable to contact the passenger, we will store their baggage in an electronic locker and then provide the passenger with the location and code of the locker via email and messaging app, which the customer can then pay the fee to retrieve their baggage

[Airport shipping]

• Taking into account factors such as flight delays, border quarantine measures, and customs clearance times, we recommend that customers reserve at least two hours after landing to book baggage collection time to avoid additional charges
• If the flight is not delayed: The 30-minute free waiting policy will apply. If the wait time exceeds 30 minutes and the passenger is unresponsive (thus the baggage cannot be collected), LuggAgent reserves the right to cancel the order without a refund
• Handover delay due to flight delay:
  
  - Within one hour, we will automatically extend the handover time based on
  the actual flight delay time
  
  - If the delay exceeds one hour, we reserve the right to cancel the order and
  refund half of the fee
  
  - If we choose to continue waiting for more than one hour, we will not charge
  the customer a waiting fee