Very convenient just show the qr code to scan in

Good experience especially the bus safari

Bus safari is the main highlight of the event. There are numerous animals roaming in the forest.

Ok easy to redeem using QR code

Very good safari Had lots of fun and seen many animals

Hi Pelago, I would like to share our very unpleasant experience redeeming our Vinpearl Safari tram tickets. We booked our tickets through Pelago for Vinpearl Safari and VinWonders. The tickets were valid for two consecutive days, with no re-entry allowed. However, the ticket redemption process at Vinpearl Safari was extremely frustrating and took us more than 1.5 hours to resolve. There were 7 adults and 6 children in our group. After queuing for a long time at the tram station, we were told to go to Guest Services for assistance. We had to walk all the way back to the entrance, where the staff revalidated our tickets and instructed us to return to the tram station to redeem them. After queuing again, we were told to go back to Guest Services once more! We were sent back and forth between the two locations multiple times, with neither side resolving the issue. Only after approximately 1.5 hours of repeated queuing and walking was the matter finally resolved. This was a very disappointing start to our visit. We came with a large group, including six children, and instead of enjoying the park, we wasted a significant amount of our precious time dealing with an issue that should have been handled efficiently. The lack of clear coordination between the staff and the ticket redemption process made the entire experience unnecessarily stressful and frustrating. We understand that technical or ticketing issues can happen, but customers should not have to bear the inconvenience of being sent back and forth repeatedly without a clear solution. I hope you will take this feedback seriously and look into what went wrong. I would also appreciate an explanation and appropriate goodwill gesture to compensate for the time and inconvenience caused to our group. Thank you.

Was an ok place, a little disorganised and not very welcoming. Didn’t appear as exciting as it looks on paper so if not for the Pelago discount code, I’d just skip it and enjoy yourself at the resort. Lacks the zoo/safari vibe as a lot of enclosures make it difficult from both an education and viewing perspective. Commentaries on the tram/bus weren’t always in English.

Hi Malabo, I would like to share our very unpleasant experience redeeming our Vinpearl Safari tram tickets today. We booked our tickets through Palo for Vinpearl Safari and VinWonders. The tickets were valid for two consecutive days, with no re-entry allowed. However, the ticket redemption process at Vinpearl Safari was extremely frustrating and took us more than 1.5 hours to resolve. There were 7 adults and 6 children in our group. After queuing for a long time at the tram station, we were told to go to Guest Services for assistance. We had to walk all the way back to the entrance, where the staff revalidated our tickets and instructed us to return to the tram station to redeem them. After queuing again, we were told to go back to Guest Services once more! We were sent back and forth between the two locations multiple times, with neither side resolving the issue. Only after approximately 1.5 hours of repeated queuing and walking was the matter finally resolved. This was a very disappointing start to our visit. We came with a large group, including six children, and instead of enjoying the park, we wasted a significant amount of our precious time dealing with an issue that should have been handled efficiently. The lack of clear coordination between the staff and the ticket redemption process made the entire experience unnecessarily stressful and frustrating. We understand that technical or ticketing issues can happen, but customers should not have to bear the inconvenience of being sent back and forth repeatedly without a clear solution. I hope you will take this feedback seriously and look into what went wrong. I would also appreciate an explanation and appropriate goodwill gesture to compensate for the time and inconvenience caused to our group. Thank you.