Terms and Conditions for Pelago's Lost Trip Department Campaign

This Pelago Lost Trip Promotion (the “Promotion”) is organised by Encounters Pte Ltd (“Pelago”)

The Promotion will commence on 27 August 2025 at [08:00] (Singapore time) and end on 3 September 2025 [23:59] (Singapore time) or once all Promo Codes have been issued, whichever is earlier. (the “Promotion Period”). 

ELIGIBILITY

1. This Promotion is open to individuals aged 18 years and above at the time of participation. Participants below the age of 18 years will be disqualified. 

2. Employees of Pelago and its affiliates are not eligible to participate. 

3. The Promotion is open worldwide, subject to all applicable local laws and regulations.

To participate in the Promotion:-

1. Eligible participants must visit the landing page: https://pages.pelago.com/losttrip ; and

2. submit the online form with their response to the questions on travel regrets.

3. Each eligible participant may only submit one (1) entry during the Promotion Period. Duplicate entries may be disqualified. 

4. Entries which are incomplete or inaccurate shall be deemed invalid.

PROMO CODES

1. Each eligible participant who satisfies the eligibility criteria in Paragraph (c) and submits a valid entry in accordance with Paragraph (d) above will receive a unique promo code (the “Promo Code”).

2. A fixed number of Promo Codes will be issued on a first-come, first-served basis during the Promotion Period. Once all Promo Codes have been issued, the Promotion will close and no further Promo Codes will be issued.

3. Promo Codes will be sent via email to the email address provided by the eligible participant within five (5) to seven (7) working days after the close of the Promotion Period.

4. Pelago shall not be responsible for any incorrect, incomplete, or inaccessible email addresses provided by eligible participants. 

5. Customers who are unable to secure a unique Promo Code may receive:

   1. Promo code for 10% off, capped at SGD 50 with no minimum spend. Code can be used for bookings worldwide. Promo Codes can only be redeemed through the Pelago mobile application. Limited redemptions and product exclusions apply. Redemption ends 31 December 2025 [23:59] (Singapore time).

   2. Promo code for SGD 10 off, with a minimum spend of SGD 20. Code can be used for bookings in Singapore, China and Hong Kong, Japan, Switzerland and Sweden. Promo Codes can only be redeemed through the Pelago mobile application. Limited redemptions and product exclusions apply. Redemption ends 31 December 2025 [23:59] (Singapore time)

PROMO CODE REDEMPTION

1. The unique Promo Code is valid only for redemption against a curated selection of three Pelago products from Pelago.com as determined by Pelago in its sole discretion. For the avoidance of doubt, the following examples are provided for illustration purposes only.

   1. Example 1

      1. Where did you travel? Seoul

      2. What did you miss? A day trip

      3. Where are you going next? London

      4. Illustrative replacement activity: Redemption may be applied towards a Stonehenge Half-Day Tour

      5. Example 2

         • Where did you travel? Shanghai

         • What did you miss? An iconic landmark or attraction

         • Where are you going next? Hong Kong

         • Illustrative replacement activity: Redemption may be applied towards Hong Kong Disneyland Admission Ticket(s)

      6. Example 3

         • Where did you travel? Queenstown, New Zealand

         • What did you miss? An outdoor activity

         • Where are you going next? Bali

         • Illustrative replacement activity: Redemption may be applied towards a Quad Bike Adventure in Bali

      7. Example 4

         • Where did you travel? Bali

         • What did you miss? Everything (I did not do anything at all)

         • Where are you going next? Osaka

         • Illustrative replacement activity: Redemption may be applied towards Umeda Sky Building Observatory Tickets in Osaka, Japan

2. The value of each unique Promo Code is determined based on the retail price of the highest valued activity within the curated selection, for one (1) participant only, and is subject to a maximum aggregate redemption cap of SGD 150 per Promo Code.

   1. The actual value of the curated products may be less than SGD 150, depending on the activity assigned and dynamic pricing changes

   2. Pelago retains sole discretion in selecting the curated products and determining the applicable redemption value for each Promo Code.

3. Customers may get a promo code to earn additional 3 KrisFlyer miles on every SGD 1 spent on all destinations with no minimum spend. This is in addition to the base of 3 miles earned on each booking, unless otherwise stated on the product page.

4. Promo Codes can only be redeemed through the Pelago mobile application.

5. Promo Codes can only be used on one single booking.

All Promo Codes must be redeemed no later than 31 December 2025 (23:59 GMT+8), after which they will expire automatically.

Limited redemptions and Product Exclusions apply. Product exclusions list may change across time.

The Promo Code is non-transferable, non-exchangeable, and cannot be redeemed for cash or other alternatives.

By taking part in this Promotion, you agree to these Terms and Conditions and accept that Pelago’s decision on all matters relating to the Promotion is final and binding on you. You also agree that any and all personal data submitted may be collected, used, disclosed, or otherwise processed by Pelago for the purposes of the Promotion and the Promo Code, including to communicate with the eligible participation on the issuance and redemption of the Promo Codes. All collection, use and disclosure of eligible participant’s personal data will be in accordance with Pelago’s Privacy Policy (available online at https://pages.pelago.co/en-sg/privacy-policy).  

By participating in the Promotion, participants hereby agree and authorize Pelago, to use at its discretion, without further compensation to the eligible participants to disclose and use any of their names, personal details, photographs, videotapes or any likeness of them for packaging, promotional, advertising, marketing and/or publicity purposes (where not prohibited by written law), and to the use of statements or any creative content made by or attributed to the eligible participants, and any rights in connection therewith. The eligible participant shall not own any intellectual property rights (including moral rights) to any of their entries submitted in connection with the Promotion and accordingly agree to unconditionally waive all such rights.

By entering this Promotion, all participants agree to release, discharge, and hold harmless Pelago and its affiliates from any claims, losses, and damages arising out of their participation in this Promotion and the acceptance of the Prize.

Pelago will not assume responsibility or liability whatsoever for damages, loss or injury resulting from the participant participating in the Promotion or for any use of the Promo Code. 

Pelago reserves the right to verify the validity and originality of any entry and/or the identity of the participant and to disqualify any participant who is not eligible, or who submits an entry that is not in accordance with these Terms and Conditions. The demise of a participant automatically disqualifies their entry.

Pelago has the right to remove any entries or block any users using profanity, racial slurs, foul language or comments that may be deemed as an attack on Pelago or the Promotion. By participating in this Promotion to these rules, you warrant that you will not post any messages that are obscene, vulgar, hateful, threatening, or otherwise in violation of any law.

Pelago reserves the right to vary these terms and conditions, terminate or otherwise amend this Promotion without prior notice at its sole and absolute discretion.

Pelago shall not be responsible for any auxiliary expenses incurred or damage or injury suffered as a result of, or in connection with the Promotion and/or redemption or use of the Promo Code howsoever arising. The eligible participant is also responsible for all applicable taxes (including but not limited to, federal, state, local and/or income) on the Promo Code. 

For the avoidance of doubt, cancellation, termination or suspension by Pelago of this Promotion shall not entitle any party to any claim or compensation against Pelago for any and all losses or damage suffered or incurred as a direct or indirect result of the act of cancellation, termination or suspension.

This Promotion and the terms and conditions shall be governed by Singapore law and each participant agrees to submit to the exclusive jurisdiction of the courts of the Republic of Singapore.

A person who is not a party to any agreement governed by these terms and conditions shall have no rights under the Contracts (Rights of Third Parties) Act (Cap 53B) to enforce any terms of such agreement.