Tell us where you will pick up or drop off. what is the name of the hotel. if you pick up from Bali Airport the driver will bring a paper with your name and the driver will wait in front of the airport. If you pick up from the hotel and drop off at the airport, make sure you arrive at the airport 2 hours before your flight, if you don't have enough luggage in the car you have to book another car to carry your luggage.