Very friendly and fast transfer

The driver was amazing! Thank you so much!!

Shuttle was waiting for me and the driver, Fred, was helpful and informative about Cairns.

When I reached Cairns airport I had to call the office as there was no pick up. I was informed the booking hadn’t been confirmed as I had not given a full address in PD. I had spoken to customer services 2 days before to add extra luggage so not sure why this want flagged up then. I had to wait 1.5hours then and I was placed with a different company for my transfer.

Driver failed to turn up at Novotel cairns oasis resort at 6.45am. We took a taxi to airport at 7am. I have called up the given telephone no. But staff unable to retrieve my booking. I need a refund. 👎

The operator of the ride, Exemplar, was excellent. However the booking confirmation does not mention at all that the company picking me up is not Con X ion but Exemplar. The information was not passed on to Exemplar either, who told me at their counter they didn’t have my name (again, the counter staff was excellent). In the end, this was resolved for me by a kind airport worker (Geoffrey) and the Exemplar people. Do yourself a favour book directly with Exemplar - there is no Con X ion in Cairns