It was 4 stars for me because I have to text the operator to ask for the driver and car details. The response was very fast though and a driver is assigned to me right away and a group chat was created on WhatsApp to make sure communication is smooth. Upon arrival at Haneda airport, we went to the basement carpark area to meet the driver. Overall experience was smooth, would recommend for easy travel.

The driver contacted me hours before, pointed out clearly where to meet and patiently waited for us while we waited for the luggage to come out. We arrived at the hotel within half an hour as google maps predicted. Highly recommended.

Smooth pick up, clear instructions in advance. Superb driving skills. Very convenient! Will definitely recommend.

Smooth ride. Driver came on time, helpful and friendly. Strongly recommended

Great service, driver was responsive! Will take this again.

It was an amazing experience. Driver contacted me 24 hour before to confirm. He called me upon arrival and also provided clear directions with pictures. He readily assisted with the bags and only left after handing over our baggage to hotel staff. 5 star experience.

I just need people to know how amazing my driver was. I had left my phone in his vehicle and only realised 30min to boarding. When I called him he was already being held back at HND T3 police post as they needed me to retrieve the phone before releasing him. He went to the check in counter however they were not able to identify me without my full name. So he went to the police post like a Good Samaritan only to be held back and he had his next booking waiting in the car for more than an hour. I cannot express enough my gratitude and compliments towards the integrity and graciousness of the employees they hire.

The driver was punctual, friendly and very helpful. She even took the initiative to text me a day before to remind me of my transport reservation. A thoughtful gesture that I truly appreciated. Highly recommended!