Driver lacked basic manners. Did not greet us or introduced himself. Refused to help when my friend has trouble moving the passenger seat to get into the back. I have to ask him for his contact number so that I can message him. Driver pretended not to understand basic English and only spoke in monosyllables until our last stop. The only positive out of this bad experience is that the Lotte logistic operator was very responsive to my feedback and changed the driver for our subsequent booking.

Booked a 9-hour private charter via Pelago — smooth process with quick confirmation. Our driver, Hanna, was punctual, cheerful, and drove skillfully even in foggy weather. We visited Hueree Park, Snoopy Garden, and had a nice local lunch. Communication was easy with a translator app. Highly recommended if you’re short on time in Jeju!