Very quick and friendly service

Great. I usually book directly with Coral Thailand as the prices on Pelago are never cheaper than that, but this time I used a birthday voucher so the price was slightly lower. This service is ALWAYS provided by Coral Thailand so it's cheaper to book directly with them than Pelago. This is my >20th time using the service and it is worth it as Thai immigration, especially at Phuket, is soul sucking and abysmal.

Very fast, friendly, and helpful! Highly recommend for no stress and no waiting.

Excellent ! Staff so helpful and we’re waiting for me when I disembarked. Well done

Not my first time using the service, but first time going through Pelago, which I found more expensive than going directly to the service provider Coral or even Klook, unless Pelago has discounts. The miles earned on KF are really insignificant.

I don’t usually book this service with Pelago as it’s overpriced and you can just walk up to the agents opposite immigration and pay 200 THB. But this was paid for by my company. I also find that, regardless of whether you have a valid visa, the immigration officers get off their high horses and hassle you less if they are aware you have an agent waiting for you. I would NOT book with Pelago without a discount, however. Even direct booking with Coral is slightly cheaper but neither as cheap as approaching the humans at the Coral office. I go in and out of Phuket for work every other month and always use this service, as I’ve been caught waiting for over 90 mins in immigration queues, and 45 mins for luggage scanning at customs. I only live 15 mins away so this delay is ridiculous and this is one of the worst airports in Thailand.

As usual, the queue at Phuket immigration was insanely long. My friend decided to queue up, was stuck in a loud and sweaty crowd and it took her 1 hour to get to the immigration officer, whereas it took me 30 seconds to get to the officer and another 30 to get to luggage scanning. Totally worth it. HOWEVER, Pelago is more expensive than booking directly with Coral, the service provider. I usually only use Pelago when they run promos and their prices are competitive against companies like Coral and sites like Klook or KKDay, neither of which happen often.

Even in low season the immigration queues in Phuket are terrible. You can actually sometimes buy this fast track service from the sales staff opposite the immigration counters but they are not reliably there all the time. The agent who met me spoke English and was actually from Phuket, unlike the last 20+ times I've used this service and had northern Thais or non-Thais, or people who can only speak Thai. She was very pleasant and helpful.