Pick-up Locations:

• [Melbourne CBD] 42 Russell Street, Melbourne, VIC 3000 (In front of Grand Hyatt)
• [Melbourne CBD] 287 Lonsdale Street, Melbourne, VIC 3000 (Between McDonald and Emporium S/C）
• [Melbourne CBD] 601 Lonsdale Street, Melbourne, VIC 3000 (In front of the Men's Gallery）
• [Melbourne CBD] 52 Spencer Street, Melbourne, VIC 3000 (In front of Great Southern Hotel）

Pick-up Time:

• Around 08:00 AM - 9:30 PM
• The departure time varies based on the train schedule. The exact meeting time will be sent to you one day prior to departure.

• Adult: 16 years and above
• Child: 4–15 years
• Infant: 0–3 years

• Valid ID for eligibility verification
• QR code (no paper copies or screenshots of codes are accepted without scannable barcodes)

• Your booking will be confirmed by the provider instantly.
• Please present the QR code at entry.
• Barcode must be scannable. Photos or serial numbers are not valid.

• A full refund will be processed if cancelled at least 2 day before date of selection.
• No refund will be processed if cancelled less than 2 day before the date of selection. 
• Flexible date changes: unlimited supply of free date changes available up until 24 hours before departure, while fare difference applies.
• Expired tickets are not refundable.

• Present the scannable barcode QR code at the premise for direct entry.
• Barcode must be scannable. Photos or serial numbers are not valid.