• The price is transparent, you don't have to worry about the luggage storage space, and you can travel easily without any burden.
• Provide point-to-point intimate luggage consignment service
• After the booking is completed, the online customer service team will proactively contact you to assist with luggage check-in.
• Enjoy convenient, safe, punctual and professional services

- Service Introduction -

• Service Hours:
  
  - Airport to Hotel: Drop-off between 09:00 - 18:00; Delivery by 21:00
  
  - Hotel to Airport: Drop-off before 11:00; Pick-up between 15:00 - 21:00
  
  - Hotel to Hotel: Drop-off before 11:00; Delivery by 21:00

  
  

• Meeting Point:
  
  Please refer to the location instructions provided in the confirmation email
  sent by LuggAgent.

  
  

• Service Details:
  
  Drop-off:
  
  Hotel: Deposit luggage at the front desk before 11:00 (Customers cannot select
  a specific drop-off time).
  
  Airport: 9:00-15:00 (Customers can select a 30-minute drop-off window).
  
  Ex: 9:00-9:30, 9:15-9:45

  
  

Delivery/Pick-up:

Hotel: Delivered to the front desk by 21:00 (Customers cannot select a
specific time).

Airport: 15:00-21:00 (Customers can select a 30-minute pick-up window).

Ex: 15:00-15:30, 15:15-15:45

• !! This service does not include Airbnb bookings; it is only applicable to hotels with a front desk !!

- Important Information -

• Please provide the following information in the booking notes:
  
  ① Number and dimensions of luggage
  
  ② Preferred time and location for drop-off and pick-up
  
  ③ Name of the primary guest
  
  ④ Local contact method in Japan (mobile number, email, or messaging app)

  
  

• Charges are per piece of luggage. If the number of bags exceeds the booking, additional fees will be charged on-site. Luggage can only be collected at the destination after payment is completed. Please be aware of this.

  
  
• Each piece of luggage is limited to a total dimension (length + width + height) of 180 cm and a weight of 32 kg.

• Your luggage can be a handbag, suitcase, carton, backpack, snowboard bag, or stroller. If the luggage does not comply with any legal regulations, the service will be refused even if the booking is successful. You must bear all losses and legal liabilities.

  
  

• If the drop-off or pick-up location is a hotel, the luggage will be handled through the front desk.

  
  
• Please ensure you specify in the order notes that the location is a hotel to facilitate smooth luggage handling.
• After booking, you will receive an email with handover instructions and details. All details will be based on the content of this email. If you do not receive the email, please contact service@luggagent.com directly.
• You will be required to provide a flight number for this service, but the flight arrival time is not the actual service time. Luggage handover will take place approximately 1 hour after the flight lands. Please confirm the actual handover arrangements via the SNS provided by the supplier after booking.

- Overtime Policy -

• Situations where the customer can be contacted:
  
  You will be required to provide a flight number for this service, but the
  flight arrival time is not the actual service time. Luggage handover will take
  place approximately 1 hour after the flight lands. Please confirm the actual
  handover arrangements via the SNS provided by the supplier after booking. If
  the customer does not appear within 30 minutes of the agreed time, an overtime
  fee of 5 USD / 15 minutes will be charged according to the LuggAgent official
  website pricing.

  
  

• Hotel Drop-off
  
  If the driver arrives at the hotel but cannot receive the luggage and cannot
  contact the customer via the front desk or messaging app, LuggAgent reserves
  the right to cancel the order without a refund.

  
  

• Airport Drop-off
  
  1. Flight not delayed: The 30-minute free waiting policy applies. If the
  customer cannot be contacted and luggage cannot be collected after 30 minutes,
  LuggAgent reserves the right to cancel the order without a refund.
  
  2. Handover delay due to flight delay: - Within one hour, we will
  automatically extend the handover time based on the actual flight delay.
  
  - If the delay exceeds one hour, we reserve the right to cancel the order and
  refund half of the fee.
  
  - If we choose to wait for more than one hour, we will not charge the
  customer for the waiting time.

  
  
• Considering factors such as flight delays, border quarantine measures, and customs clearance, we recommend that customers reserve at least two hours after their flight lands for luggage collection to avoid additional fees.
• Airport Pick-up
  
  It is rare for a customer not to show up at the airport, but if this happens,
  we will go to the flight check-in counter provided by the customer to inquire
  if they have arrived. If the check-in counter is closed and we cannot contact
  the customer, we will store the luggage in an electronic locker and provide
  the locker location and code to the customer via email and messaging app. The
  customer can then retrieve the luggage from the locker at their own expense.