📶 Network: Connections to major local mobile network at 4G/LTE/5G speeds, depending on location and availability
🗓️ Activation: Plan starts upon installation
📊 Plan Type: Mobile Data only (Voice & SMS not supported)
🔥 Mobile Hotspot: Supported
💳 Billing: One-time prepaid package with no auto-renewals or contracts
📉 Data Policy: Data plan has a limit in total data usage and operates under a Fair Usage Policy (FUP). If usage exceeds the limit, data speed will reduce to at least 128 kbps
📲 Compatibility: Works with eSIM-compatible phones
and tablets that are not carrier locked. Refer to device list here.
⏳ Expiration: Start using the eSIM within one month of purchase
🆔 Verification (eKYC): Not required
What's included
INCLUDED
Mobile data connectivity
4G/LTE/5G network access
Mobile hotspot support
One-time prepaid package
Instant activation upon installation
NOT INCLUDED
Voice calls
SMS messaging
eKYC verification (not required)
Additional information
Key Features
Mobile data connectivity
4G/LTE/5G network access
Mobile hotspot support
One-time prepaid package
Network & Coverage
Connections to major local mobile network at 4G/LTE/5G speeds, depending on location and availability
Plan Details
Plan starts upon installation
Start using the eSIM within one month of purchase
Data plan has a limit in total data usage and operates under a Fair Usage Policy (FUP). If usage exceeds the limit, data speed will reduce to at least 128 kbps
One-time prepaid package with no auto-renewals or contracts
Device Compatibility
Works with eSIM-compatible phones
and tablets that are not carrier locked. Refer to device list here.
ผู้ให้บริการ
Kenya
Frequently asked questions
What is an eSIM and how does it work?
An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without needing a physical SIM card. It works by embedding the SIM profile directly into your device, enabling you to switch carriers or plans easily through your device settings.
Which devices are compatible with Pelago's eSIM in Kenya?
Pelago's eSIM is compatible with a range of devices, including newer smartphones, tablets, and smartwatches that support eSIM technology. You can check the compatibility of your specific device on Pelago's website or in the device's user manual.
How do I activate my Pelago eSIM?
To activate your Pelago eSIM, you will need to scan a QR code provided by Pelago or enter an activation code in your device settings. Detailed instructions are available on Pelago's website or in the eSIM activation guide that comes with your purchase.
Can I use my Pelago eSIM while traveling outside of Kenya?
Yes, you can use your Pelago eSIM while traveling outside of Kenya, provided that you have an international roaming plan activated. Make sure to check the roaming options and coverage before you travel.
What should I do if I encounter issues with my eSIM?
If you encounter issues with your eSIM, you can troubleshoot by restarting your device, checking your network settings, or ensuring that your device is updated. If problems persist, contact Pelago's customer support for assistance.