1. Before getting to Hangzhou, you’ll receive the following information from us:
Driver’s name
Driver’s photo
Driver’s contact Number
Vehicle’s plate Number
2. Shanghai Arrival
Pickup from Airport: We provide up to 2 hours , Counting from the flight actual landing time. Normally it would be enough for the passengers clear Custom and get their luggage
In case you are unable to see our driver (this has never happened before), we strongly suggest you try the following procedure to get in touch with us. We will do our best to solve your problem on the spot.Go to the information desk opposite the terminal exit (staff there speak English and are always ready to help),
My Wechat ID: SXLsophia, You may find me by searching the ID number. 
3. Driver Service
Our driver can show you to the nearest toilet and money exchange if you ask.
The trunks of our vehicles are spacious enough for you luggage.
Our vehicles are equipped with GPS devices, and a baby seat, please ask your driver if you need them.