Children under the age of 15 must be accompanied by a guardian who is 18 years or older. Children under 15 are not permitted to travel alone.

Children under 6 years old are not allowed to participate.

Accessories (such as knitwear, gloves, goggles, etc.) are available for purchase at the rental shop or store, but quantities are limited. Therefore, we recommend preparing them in advance.

Please present the voucher screen to the staff at reception.

Rental clothing includes tops and bottoms or jumpsuits. Accessories such as gloves, goggles, hats, undergarments, spats, and socks are not included, so please prepare your own.

Please note that there is a limited availability of big and junior sizes, so it is advisable to inquire at the rental shop in advance. Additionally, there may be an extra charge depending on the size.

Please return rental items within the business hours of the rental shop.

About IC Card Deposit Fees
- Deposit Fee: A 500 yen deposit per IC card is required when exchanging for lift tickets on-site.
- Refund Policy: The deposit will be refunded when you return the IC card at the recovery machine located near the lift ticket booth.
- Card Requirement: Each person needs one IC card, and the deposit fee applies to each card.

How to Use Consecutive Reservations
- Rental Items: After completing the procedure on the first day, you can use the equipment continuously until the final day during business hours.
- Lift Tickets: You will receive a consecutive-use lift voucher at the rental shop. Each day, exchange the voucher for a physical ticket (IC card) at the ticket counter.
- IC Cards: On the last day, return all IC cards together at the collection machine to receive a refund for the deposit.

Q: How do I exchange my ticket for rental gear and the one-day lift?
A: Collection Process: ・At the rental shop: Complete the required steps on your smartphone and show the screen to receive your rental gear. *The rental shop is a 1-minute walk from Hakuba Goryu Escal Plaza. ↓ ・At the lift ticket counter: Complete the required steps on your smartphone and show the screen to receive your lift ticket.

Q: What is the transportation to the location?
A: Train: - From Tokyo: Take the Hokuriku Shinkansen (Tokyo → Nagano Station) for approximately 1 hour 40 minutes, then a local bus from Nagano Station to Hakuba, which takes about 1 hour. - From Nagoya: Take the JR Limited Express “Azusa” from Shinjuku Station to Hakuba Station, which takes approximately 4 hours. - From Osaka: Take the JR Limited Express “Shinano” from Nagoya Station to Hakuba Station, approximately 3 hours 30 minutes. Bus: - From Tokyo: A direct bus from Shinjuku to Hakuba takes about 5 hours. - From Nagoya: A direct bus from Nagoya to Hakuba takes approximately 5 hours and 30 minutes. - From Osaka: The bus from Osaka/Kyoto to Hakuba takes about 6 hours. Car: - From Tokyo: Approximately 4 hours via Nagano Expressway/Azumino I.C. or Joshinetsu Expressway/Nagano I.C. - From Aichi Prefecture: Approximately 4 hours via Nagano Expressway/Azumino I.C. - From Toyama Prefecture: About 2 hours via Hokuriku Expressway/Itoigawa I.C. - From Shizuoka Prefecture: About 3 hours 30 minutes via Chubu-Odan Expressway and Nagano Expressway/Azumino I.C. - From Osaka: About 5 hours 30 minutes via Nagano Expressway/Azumino I.C.

Q: What happens if public transportation is suspended due to bad weather?
A: This generally depends on the cancellation policy.

Q: What happens if the ski resort is closed due to a lack of snow?
A: As a rule, the decision will be made at least two days before departure. If the trip is canceled, you will be contacted.