• Meeting Point: TBA (To be announced for each session).
• Meeting Time: 9:30 AM.
• Please arrive at least 15 minutes before the scheduled start time; late arrivals will not be refunded.

Allergies & Dietary Restrictions

Participants are advised to inform us of any allergies or dietary restrictions when booking the tour. While we take reasonable care to accommodate your needs, we cannot guarantee that all allergens will be avoided. Participation is at your own discretion.

Liability Insurance

Please note that Istoria Collective Singapore Pte Ltd does not provide liability insurance for the protection of Participants. Participation is at the sole risk of the Participant. By booking and joining an Istoria Collective Singapore Pte Ltd tour activity, you (and any representative acting on your behalf) release the company and its affiliates - including staff, contractors, and shareholders - from any claims or liabilities related to injury, loss, or damage, regardless of cause. You also agree to indemnify and protect the company and its affiliates from any legal claims or expenses, including attorney’s fees, that may arise from your participation.

Health, Medical Conditions & Personal Accident Insurance

By booking and participating in an Istoria Collective Singapore Pte Ltd tour activity, you acknowledge the inherent risks involved - including weather exposure, food-related illness, accidental injury, and other hazards. You confirm that you are in good health and not affected by any condition that would increase your risk during the activity. Participants are strongly encouraged to obtain their own personal accident and liability insurance.

Behaviour Policy

To ensure a positive experience for all, Istoria Collective Singapore Pte Ltd tour reserves the right to remove any participant whose behaviour is disruptive or poses a risk to others. No refunds or reimbursements will be issued in such cases.

Use of Tour Materials

All notes, photographs, and content shared during the tour are the intellectual property of Istoria Collective Singapore Pte Ltd. These materials are intended solely for personal use and may not be reproduced, published, or distributed in any form without prior written consent.

Participation

• Late arrivals will not be refunded or compensated for missed portions of the tour.

• We recommend arriving at least 15 minutes before the scheduled start time.

• If a participant chooses to leave the tour early or end a private tour prematurely, no refund or credit will be issued.

Routes

• Istoria Collective Singapore Pte Ltd reserves the right to modify tour routes and schedules prior to commencement.

• Any changes will be communicated via email or direct contact.

• Adjustments may be necessary due to road closures, unforeseen incidents, or to enhance the overall tour experience.

Third-Party Products and Services – Limitation of Liability

• Istoria Collective Singapore Pte Ltd operates solely as an intermediary, coordinating tours, transportation, venue visits, and related services. We are not responsible for any accidents, delays, injuries, losses, or damages arising from the actions or negligence of third-party providers - including transport companies, service operators, restaurants, shops, or their staff.

• Participants acknowledge that any use or consumption of third-party products or services during the tour - such as food, merchandise, or additional activities - is done at their own risk and expense. Istoria Collective Singapore Pte Ltd bears no liability for any resulting harm, including injury, illness, or loss.

• Adult: 18 years and above.
• Youth: 13–17 years (must be accompanied by an adult).
• Child: 7–12 years (must be accompanied by an adult).
• Maximum capacity for this group edition is 40 participants.
• Minimum participants required for this group edition is 30 participants.

• Participants under 18 years old must be accompanied by an adult aged 18 or above.
• Child tickets are applicable for those aged 7–12 years.

• Umbrella or poncho (in case of rain).
• Comfortable walking shoes.
• Valid ID or passport.

• This tour involves walking along city streets and may not be fully wheelchair accessible.
• Participants should be in good health and able to complete the walking portion of the tour.

• Manual confirmation is required within 48 hours of booking.
• Lead time for booking is at least 7 days before the activity date.

Event Rescheduling

The organiser reserves the right to reschedule the event if the minimum number of participants required is not met or due to inclement weather. In such circumstances, registered participants will be notified at least seven (7) days prior to the originally scheduled event date. Participants will be contacted via the email address or contact details provided during registration with information regarding the rescheduled date and any alternative arrangements.

Refunds

If the event is rescheduled, participants may choose to either:

• Transfer their registration to the rescheduled event date at no additional cost, or

• Request a full refund of their ticket price.

Refund requests must be submitted within 7 working days of the rescheduling notification. Refunds will be processed within 30 working days of receiving the request.

• Customised Cancellation: Rescheduling or e-certificates (valid for 60 days) may be offered at the operator's discretion.
• Full refunds are considered on a case-by-case basis.

Event Rescheduling

The organiser reserves the right to reschedule the event if the minimum number of participants required is not met or due to inclement weather. In such circumstances, registered participants will be notified at least seven (7) days prior to the originally scheduled event date. Participants will be contacted via the email address or contact details provided during registration with information regarding the rescheduled date and any alternative arrangements.

Refunds

If the event is rescheduled, participants may choose to either:

• Transfer their registration to the rescheduled event date at no additional cost, or

• Request a full refund of their ticket price.

Refund requests must be submitted within 7 working days of the rescheduling notification. Refunds will be processed within 30 working days of receiving the request.

• Present your Pelago mobile voucher to the guide at the meeting point.