1. Please store your luggage at the hotel front desk or designated location by 10:00, and send a photo of your luggage and reservation number to https://open.kakao.com/o/g74t5dLg LINE business: @320nyxfo / Whatsapp: +8210-8438-5301
2. If the delivery person does not check the luggage upon arrival, it will be considered a no-show and any resulting disadvantages will be the customer's fault.
   

3. If we cannot contact you, your order will be automatically cancelled. Please make sure to send us a LINE QR code.

Damage Insurance Damage Assessment: We assess the condition of your luggage upon pickup, so we recommend taking photos of your luggage when you drop it off.

If you do not check the condition of your luggage upon pickup, we will not be able to compensate for any damage.

Transportation and Safety: While we do our best to ensure safe delivery, minor scratches or marks may occur during shipping. We recommend using a luggage cover for added protection.

Excess Weight: Damage caused by excess weight is the customer's responsibility and will not be compensated.

Non-impact damage: Damage that is not caused by external impact (e.g., damage to old products, defects such as worn wheels or handles) is not covered.

Liability and Compensation: [Lost Items] We will compensate up to 500,000 won for lost luggage (if we are responsible).

[Damaged Items] If your luggage is damaged, we will compensate you up to 200,000 won depending on the extent of the damage.

Based on our standards, we will compensate you for up to 200,000 won in compensation or depreciation of luggage parts (regardless of the original purchase price).

🚫 Hotels where luggage delivery is not possible Due to internal circumstances, luggage delivery is not possible at this hotel.

Oyo Hostel Myeongdong 5: Address: 43 Toegye-ro 18-gil, Jung-gu, Seoul

The Stay Classic Hotel Myeongdong: Address: 27 Namdaemun-ro, Jung-gu, Seoul

Summit Hotel (storage fee applies) Address: 198 Jangchungdan-ro, Jung-gu, Seoul

Cozy Hotel