Our service begins immediately upon receiving of your order.
1. We will advise you on the hotel pickup time based on your flight departure time
2. you will receive detailed information about the driver and vehicle, as well as photos of the driver and vehicle before the trip(we are the only company that can provide photos of the driver and vehicle in advance to ensure that the driver and vehicle that receive you are the same as those you booked).
3. the driver will arrive at the hotel 15 minutes in advance to wait for you with a sign that has Mr. Orange's logo and your name on it, making it easy to recognize.
4. Our drivers have undergone professional training and are very familiar with the reception process for foreign tourists.
5. Our vehicles are all for foreign guests, smoke-free, clean, comfortable, quiet, and have spacious trunk space.
6. The journey from Hangzhou city center to Shanghai Pudong airport is relatively far, about 200 kilometers, and takes 2.5-3 hours by car. Our driver will take sufficient rest in advance to greet you in the best mental state, providing you with a reliable, comfortable, safe ride experience, and care for your smooth arrival at the Pudong airport.
7. The driver will make a short stop at the Highway Service Area along the way for you to rest and use the restroom. The driver will assist in taking care of the luggage and ensuring its safety.
8. Our English customer service team will provide online support services throughout the process, till you successfully deliver to Pudong Airport