Children aged 0–5 can ride for free if they do not require a seat.

Please arrive at the bus stop at least 10 minutes before departure time.

Each passenger is allowed to bring one standard-size suitcase and one personal item.

Seating is on a first-come, first-served basis.

Smoking is strictly prohibited on the bus.

There is no restroom onboard the bus.

You may only board the bus on the date and time specified in your booking.

On holidays or during peak periods, traffic congestion and other unforeseen circumstances may delay arrival. The bus company will not be held responsible for any additional expenses caused by such delays.

Travel time may vary depending on traffic conditions. Please allow plenty of time for your journey.

Schedule and fares are subject to change without notice.

If you miss your departure time due to personal circumstances, you will not be allowed to board, and no refund will be given.

Strollers and wheelchairs are allowed, but only foldable wheelchairs can be accommodated. Non-foldable or special wheelchairs cannot be stored. If you are traveling in a wheelchair, an accompanying helper is required. Boarding will not be permitted without a helper.

When boarding, open the usage screen from the link sent to you at the time of purchase, press the “Use” button, and show the screen to a staff member (driver).
*Please ensure you have a stable network connection, as you will need to access the web page on your smartphone.
*Screenshots and printed copies cannot be accepted.
*If you purchase multiple tickets in one transaction, they cannot be used separately, and all tickets will be activated simultaneously. To use the tickets individually, please purchase them separately.
*For security purposes, you may be required to authenticate using a one-time password (OTP). If prompted, please follow the steps below:
1. Enter the email address to receive the OTP and press the send button.
2. Check that the OTP has been received by the email address set up in step 1. (The email containing the OTP will be sent. Please also check your spam folder just to be sure. If you can’t find it there, your email address may be incorrect. Open the URL for the usage screen from the voucher again and try again by entering your email address.)
3. Enter the OTP listed in the received email into the ticket screen and press the Confirm button. If you enter it correctly, the usage screen will be displayed. (Once OTP authentication is complete, the OTP will be sent to the email address you set. This email address cannot be changed, so please set an email address that can be confirmed locally on the day of use.)

This product will be suspended if teamLab Planets TOKYO DMM is closed.