• Please make your reservation at least 1 day in advance to ensure seat availability.
• After booking, Rooty Trip’s customer service team will contact you via Zalo / WhatsApp / Email to confirm your tour details and hotel pickup time.
• Guests are required to provide full name, phone number, and hotel address for pickup arrangement.
• E-voucher is valid only for the selected date. No cancellation or refund after the tour departs.
• In case of bad weather (such as rough sea or heavy rain), Rooty Trip will notify you promptly and offer a free reschedule or full refund.

• A minimum of 1 traveler(s) are required for the tour to depart. If the number of participants does not reach the minimum requirement, the tour will be canceled. An email regarding tour cancellation will be sent 1 day(s) before the departure date
• In case of delays caused by traffic, weather, or other force majeure factors resulting in the cancellation of some itinerary attractions, please contact customer service. We will arrange a partial refund for you
• In the event of inclement weather such as typhoons or snowstorms, a decision on whether to cancel the tour will be made 1 day(s) before departure (local time 23:59). Notifications will then be sent via email
• High blood pressure, Heart disease, Acrophobia, Asthma, Pregnant women, Epilepsy
• Please arrive at the designated location 1 minute(s) before the scheduled departure time, as the tour will depart on time
• Meals are not included for children under the age of 1
• Admission tickets will not be included for travelers under the age of 1 and are required to be purchased on-site
• Please prepare your own towel, sunscreen and extra clothes are also recommended to change on tour.
• The tour program might be changed based on the conditions and still maintain the number of visiting places.
• Customers are required to actively provide full name, ID number and the date of birth in order to buy the tourism insurance.
• If you are vegan, please inform us in the booking.
• Any unused services in the tour program are not refundable.
• Rooty Trip does not provide any medical products to customers. Please bring your personal medicine or sunscreen to take care of yourself.
• Thank you for choosing Rooty Trip – Phu Quoc’s leading island tour operator.
• We always appreciate your feedback to help us improve our services.
• If you enjoyed your experience, please leave a 5★ review - your support motivates us to keep creating wonderful journeys across the Pearl Island!

Please present the e-voucher on-site