1. Reservation

• Please provide the following information in the remarks column: (1) Accommodation location: Our team can assist in guiding you to the designated meeting point at the ski resort. (2) Skiing ability level: Please specify your skiing level (e.g., beginner, intermediate, advanced) so that we can arrange the most suitable instructor for you.
  
• Full payment is required at the time of booking, and skiing services are non-transferable. We will strive to ensure the accuracy of the information on the website, and reserve the right to correct prices and content in case of errors or changes. Before confirming your booking, you must check the latest prices and all other details of the course or arrangement you wish to book. All courses are subject to the school's capacity, and the final decision rests with the school.

2. Booking Changes

Once the course is confirmed, no changes will be accepted, including but not limited to course content, participants, and course time.

3. Booking Cancellation and Refund Policy

The distinction between peak and off-peak seasons is based on the latest price list published by the school.

Peak season

Once the course is booked, no refunds will be given.

Off-season

Cancellation time Refund percentage

70% of students should attend classes ≥30 days before the course begins.

15–29 days before the course starts 50%

No refunds will be given if the course starts 14 days or less in advance.

Other special circumstances

Ski resort closure: If Niseko United or Rusutsu Resort officially announces the closure of the ski resort, affected courses will be fully refunded.

Non-closure situations: If the course is cancelled due to inclement weather or partial cable car closure, no refund will be given.

Student injury: If a student is injured in an accident before the start of the course and provides a medical certificate, the school can assist in postponing the course to the same ski season or reserving it for the next ski season; however, no refund will be provided.

Refund method:

The refund can only be returned to the original payment method, and necessary bank or payment platform fees (5%–10%) will be deducted.

4. Course Schedule

The course duration includes rest and equipment rental time, and a one-hour lunch break is included in the full-day course. Course fees do not include ski passes, lift tickets, or ski equipment; participants must bring their own. Participants must arrive at the designated meeting point at the specified time and complete the necessary attire and lift ticket purchase. The school is not responsible for any delays caused by failure to obtain a valid lift ticket or lateness.

5. Children's Courses

The minimum age for ski lessons is 4 years old, and for snowboard lessons it is 5 years old. One-on-one instruction is recommended for children under 7 years old. The school reserves the right to adjust arrangements based on the child's condition. Guardians must provide emergency contact information. If a child has health problems or special needs, this must be disclosed at the time of registration. If this is not disclosed in advance and the child is unable to participate safely, the school reserves the right to refuse the lesson and will not provide a refund. Guardians must ensure that the child has a valid lift ticket; otherwise, missed lessons will not be refunded or made up. Guardians agree that there are certain risks involved in children participating in ski lessons and assume related responsibilities. The school and instructors will do their best to ensure safety, but are not liable for accidents or injuries caused by the inherent risks of skiing.

6. Safety and Health

Skiing involves risks and may result in injury or accidents. Participants must wear appropriate equipment and safety gear, and comply with relevant safety requirements and instructions. The school and instructors are not responsible for accidents caused by participants leaving the group or violating regulations. Participants must purchase valid ski-related insurance covering risks such as injury, illness, lost or cancelled luggage. The school and instructors are not liable for accidents, incidents, injuries, or personal property loss caused by the inherent risks of skiing. Participants should ensure their physical condition is suitable for skiing before registration. If a participant is pregnant or has other health issues, they must inform the school before registration or the start of the course; the school is not responsible for any risks or consequences arising from failure to do so.

7. Portrait rights and image use

During the course, the school and its instructors may take photos or videos of students as a learning record and may use them for promotional or educational purposes (such as websites, social media, brochures, or print materials) to share highlights of the course. If a student does not wish their photos or videos to be used, they only need to inform the school in writing or by email before the course begins, and the school and its instructors will fully respect and comply with their wishes.

8. Force Majeure

The school is not liable for course cancellations or changes due to weather, traffic, natural disasters, government regulations, ski resort operations, or other force majeure events. Refunds or rescheduling arrangements will be processed in accordance with these terms and conditions.