For guests who join the group tour

• This is not a private tour, you will enjoy the tour with other guests together.

• Please ensure you arrive promptly at the designated meeting time.
• The schedule may be subject to sudden changes or shorter visit durations due to reasons such as traffic congestion.
• Refunds will not be provided if you fail to arrive at the meeting location on time (no show)
• In the event of a natural disaster, such as a typhoon, the tour will be canceled, and a full refund will be issued.
• In the event of the Hozugawa River cruise cancellation due to rising water or inclement weather, we will provide a 5,000 yen refund and offer a substituted Arashiyama walking tour, which includes admission to Tenryu-ji Temple.
• Children under 80cm in height or 0-2 years old are not permitted to join this tour due to the safety regulations of the Hozugawa River Cruise.
• Please note that cherry blossoms and autumn leaves may not be seen due to weather conditions.
• Wheelchair is not accessible.
• This tour involves a lot of walking. If you have trouble walking, we advise you not to book this tour.
• Note: These guidelines are provided to ensure a safe and enjoyable experience. Thank you for your cooperation.

Your booking will be confirmed by the provider within 48 hours

• A full refund will be processed if cancelled at least 4 days before date of selection.
• No refund will be processed if cancelled less than 4 days before the date of selection.

Show mobile or printed voucher to the staff before commencing the activity.

Upon booking confirmation, this ticket is valid on the date of selection only.