• Same-day luggage delivery between hotels in Kyoto, Osaka, and Nara / between hotels and Kansai International Airport (KIX).
• For hotel deliveries, we guarantee delivery by 4:00 PM the same day! Enjoy peace of mind with early arrival.
• Backpacks and shopping bags are delivered free of charge! No need to worry even if you buy extra souvenirs.

• We also offer delivery services for accommodations without a front desk, such as Airbnb and unmanned hotels.

  
  

• With advance reservations required for peace of mind, the process is simple: just drop off your items at the hotel on the day of pickup. You'll receive email notifications when pickup and delivery are complete.

  
  
• Multilingual customer support is available. Please feel free to contact us with any questions.

The content of this product is provided by machine translation and may not
reflect the actual information, please take this into consideration before
booking.

Simply leave your luggage at your hotel during your stay, and we'll deliver it
to your next accommodation or the airport. Leave all your heavy luggage behind
and enjoy sightseeing hands-free!

[Service Features]

• Backpacks, shopping bags, and other similar items are delivered free of charge! Don't worry if your luggage increases.
• Since we coordinate with the hotel in advance, your stay will be stress-free and smooth. All you have to do is leave your luggage at the front desk.
• For hotel deliveries, we guarantee delivery by 4:00 PM the same day! Enjoy peace of mind with early arrival.
• You will be notified by email when pickup and delivery are complete.
• Multilingual customer support is available. Please feel free to contact us with any questions.
• There is a compensation system in place for your belongings, so you can rest assured.

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[Service Flow]

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🏨 Hotel → Hotel

━━━━━━━━━

① Reservation

Please be sure to include the following information in the comments section
when making your reservation.

1. Name of the hotel where you will be picking up your luggage (the hotel
where you will be leaving your luggage)

2. Name of the hotel to which the package will be delivered (the hotel where
you will receive the package)

3. Name of the hotel reservation holder (in Roman letters)

→⚠️Please enter the hotel reservation name in Roman letters, with a space
between the first and last name. Please enter your name accurately.

4. Hotel reservation number

This information will be used as confirmation when we contact the hotel in
advance.

〰〰 In the case of accommodations without a front desk (Airbnb, unmanned
accommodations) 〰〰

Our staff will personally receive and deliver your luggage on-site.

After you make your reservation, we will contact you via KKday message to
confirm the pickup location and time.

The pickup time can be adjusted to your preference, within the timeframe up to
10:00 AM.

〰〰〰〰〰〰〰〰〰〰〰〰〰〰〰〰〰

② Reservation Confirmation and Information

Once we confirm whether hotel pickup is possible, we will send you a
reservation confirmation email.

③ On the day of arrival: Leave your luggage at the hotel.

After your reservation, we will contact the pickup and delivery hotels
directly to inform them that we will be collecting and delivering your
luggage. Please use our service with peace of mind on the day of pickup and
delivery.

Please leave your luggage at the front desk of your hotel by 10:00 AM.

Please inform the front desk staff that you have a reservation for the
Suitcase Express Japan luggage delivery service.

We will send you a reminder email the day before or on the day of your
scheduled drop-off. Please reply to that email with photos of the items you
plan to leave with us.

We would appreciate it if you could leave small items together as much as
possible.

④ Our staff will collect and deliver the items.

Our staff will come to your hotel to pick up your luggage and deliver it to
your next hotel by 4:00 PM on the same day.

We will inform you of the delivery status via email.

⑤ Pick up at your hotel upon arrival.

Please tell the front desk your name and receive your luggage.

━━━━━━━━━━━━━━━━━━

✈️Hotel → Kansai Airport (KIX) ━━━━━━━━━━━━━━━━━━

① Reservation

Please make your reservation at least two days in advance of your desired date
of use.

② After booking: Confirmation of designated location and time

• For accommodations without a front desk (Airbnb, unmanned accommodations), staff will take care of your luggage directly on-site.
  
  Please specify the pick-up location (address) and time in the comments section
  when making your reservation. Pick-up times can be adjusted to your
  preference, up to 10:00 AM.

  
  

• Airport pick-up location and time confirmed: On the day of pick-up, your luggage will be handed over at our designated location within the airport.
  
  Please specify your preferred pick-up time in the comments section when making
  your reservation. Pick-up times can be adjusted within the time frame from
  14:00 onwards.
  
  The pick-up location will be communicated via email or LINE after your
  reservation is confirmed.

  
  

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How to contact us

• 📩 Contact us by email

We will send you reservation information, delivery status, and pickup
instructions to the email address you registered with KKday. If you prefer a
different email address, please feel free to let us know.

• 📱 Contact us via LINE (optional, for a smoother experience)
  
  You can also receive updates on delivery status and handover via LINE. We will
  send you our official LINE account after your reservation is confirmed, so
  please feel free to let us know if you would like to use it.

*If we are unable to contact you on the day of your appointment, you may not be able to use our service. To ensure a smooth experience, please make sure you are reachable when using our service.

〰〰〰〰〰〰〰〰〰

③ On the day of arrival: Leave your luggage at the hotel.

• In the case of a hotel with a front desk
  
  Please leave your luggage at the front desk by 10:00 AM. Please tell the front
  desk staff that you have a reservation with "Suitcase Express Japan".

  
  

• For accommodations without a front desk (such as Airbnb or unmanned accommodations), our staff will personally take care of your luggage on-site on the day of your arrival.
  
  We will contact you via email or LINE after your reservation to confirm the
  pickup location and time. Please rest assured that we will adjust the time to
  suit your convenience, within the timeframe up to 10:00 AM.

  
  

④ Delivery

Our staff will collect the items and deliver them to Kansai International
Airport.

We will notify you by email or LINE when pickup and delivery are complete.

⑤ Pick up at the airport

Your luggage will be handed over to you at a pre-arranged time at our
designated location within the airport, starting at 2:00 PM on the day of your
arrival.

If there are any changes to the scheduled time, please contact us by email or
LINE.

(Due to expected airport congestion, we recommend arriving at least 3 hours
before departure.)

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[Terms of Use]

- Target area

Kyoto: Kamigyo Ward / Nakagyo Ward / Shimogyo Ward / Higashiyama Ward / Minami
Ward

Osaka: Kita Ward/Chuo Ward

Nara: Nara City

Delivery may be possible to areas other than those listed above, so please
contact us for details.

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[Baggage that can be checked in / Baggage that cannot be checked in]

Items that can be left in storage

• suitcase
• Backpacks, tote bags, shopping bags, etc. (free of charge)

Items that cannot be deposited

• Valuables (cash, passport, credit cards, precious metals, etc.)
• Perishable foods / Foods that require refrigeration / Foods that require freezing
• dangerous goods
• animal

[Regarding compensation]

・In case of loss or damage to the packaging, each item is covered by insurance
up to 50,000 yen.

Fragile items (glassware, ceramics, bottles, precision instruments, etc.) are
not covered by insurance. Please pack them carefully before sending them in.