Overall the activity was worth the money and it was an unforgettable experience. However, I feel that the communication before the activity has room for improvement. I picked the full transfer option. My hotel was not in the pre-set list so I chose the option “contact operator later”. However, the only contact option I had was a Thai number where Whatsapp was not available and my foreign number is not able to sign up for their Line app. The operator later contacted me from another platform via email. Another issue I faced was that I was not informed of the vehicle number before pickup. I sought help from my hotel front desk where there is human error and the receptionist heard the carplate number wrongly. As someone who can’t speak or understand Thai, this was a stressful situation. Eventually we found the right vehicle as the driver came out and confirmed with us and I saw my booking name. The overall activity took up about 8 hours instead from pickup at 10am as we had to wait for another group from our minivan who purchased the ATV activity afterwards whereby the booking details stated the total activity to be 4. It would be better to state in the booking description that we would be travelling back with the same group in the minivan so guests can plan their day more accurately. Though overall the instructors are really friendly and they can speak good Chinese! The photograph package is a must buy! We shared among 10 of us and each of us had about 30 individual shots.