To activate your eSIM, scan the QR code provided in your confirmation email or app. Follow the on-screen instructions to complete the activation process on your device.
Which devices are compatible with the Pelago eSIM?
Pelago eSIM is compatible with most modern smartphones, including iPhones (from iPhone XS and newer) and select Android devices that support eSIM functionality. Please check your device specifications for compatibility.
Can I use my eSIM in multiple devices?
No, the eSIM can only be activated on one device at a time. If you want to switch devices, you will need to deactivate the eSIM on the current device before activating it on a new one.
What should I do if I encounter issues with my eSIM?
If you experience any issues, try restarting your device and ensuring that your mobile data is turned on. If problems persist, contact Pelago's customer support for assistance.
Is there customer support available for eSIM users?
Yes, Pelago offers customer support for eSIM users. You can reach out via their website, app, or customer service hotline for any inquiries or assistance you may need.