• Please click here for eSIM redemption guide.
• Singaporeans will not be able to utilise the eSIM option.

• This is not an eSIM service. All SIM Cards mentioned are physical SIM Cards.
• All hi!Tourist values will expire within the respective validity period stated.
• Local and international calls are charged based on per minute block.
• Fair usage of 1GB per day applies for free access to Facebook, LINE, WeChat, and WhatsApp.
• Order submission is final and there is strictly no refund, exchange or cancellation once payment is successful.
• Validity of SIM Card is indicated in the Option Description, or on your confirmation vouchers.
• Register and activate your SIM Card upon collection, and download the Singtel Hi!App for tracking data usage after activation.
• Ensure you have a data connection before leaving the redemption counter.
• Data Roaming is only available once your SIM Card has been activated in Singapore.
• Mandated by IMDA in Singapore, each subscriber can only register up to 3 prepaid SIM cards, regardless of service providers.
• Singaporeans or PRs can only use physical NRIC for redemption and registration of SIM cards.
• Unlimited local calls/SMS refer to 3,000 local call minutes and 5,000 local SMS for 12 days ($30 hi!Tourist SIM Card) / 15 days ($50 hi!Tourist SIM Card).

Promo with purchase: F1 Powerbank

• Applicable for $30 or $50 5G+ Tourist SIM.
• Valid for Physical SIM collection at Singapore Changi Airport only.
• Valid from 1 September 2024 till while stock last.

Gift with purchase: Free $6 Anywheel credits

• Applicable for $30 or $50 5G+ Tourist SIM.
• Valid for 3 hours of Anywheel bicycle rental or powerbank rental.
• Valid from 9 September 2024 till while stocks last.
• Upon SIM registration, an SMS will be sent out within 1 to 3 working days with the unique promo code to be redeem from Anywheel app within 30 days.

• Order submission is final and there is strictly no refund, exchange or cancellation once payment is successful.
• From 15 July 2024 under IMDA’s regulations, SIM registration with passport will be subjected to thirty (30) days validity. To retain your SIM for more than 30 days, re-registration is required at any Singtel Shop, Singtel Exclusive Retailer or Singtel mRemit Lucky Plaza
• The person registering the SIM card at the collection point needs to be at least 15 years old.
• Original physical passport must be presented redemption.
• You can register up to 3 prepaid mobile numbers using your identification document across all telcos in Singapore.
• Please ensure that your device is eSIM-compatible. Click here to see if your device is eSIM-compatible and not carrier-locked.
• For any enquiries, please submit the screenshots of the error messages.
• Please retain your receipt and any related emails.
• Singtel Prepaid Mobile Terms and Conditions
• FAQ

The person registering the SIM card at the collection point needs to be at least 15 years old.

Your booking will be confirmed by the provider instantly.

For Physical SIM Cards, a full refund will be processed if cancelled before the date of selection. No refunds or cancellations for eSIM.

Redeem your SIM at any of the following locations:

Redeem your SIM at any of the following locations and you may find out more here: https://www.singtel.com/personal/productsservices/mobile/prepaid-plans/collection-location-ota. View map here

Important Notes:

$8 hi! SIM card is NOT available for collection in Changi Airport.

All airport redemption counters above are open 24 hours except Cheers.

Changi Airport Terminal 1 Arrival Baggage Hall (Level 1)

· Changi Recommends (near SIXT Car Rental), #01-K4

· Prosegur Money Changer (near Belt 13), #01-K25

· Prosegur Money Changer (near Belt 17), #01-K27

· Travelex Money Changer (near Belt 13), #01-K24

· Travelex Money Changer (near Belt 17) #01-K26

Changi Airport Terminal 2 Arrival Hall (Level 1)

· Cheers Convenience Store Departure Hall Level 2 (behind Check-in Row 11)

· Prosegur Money Changer (near Belt 33), #01-181

· Travelex Money Changer (near Belt 36), #01-78

Changi Airport Terminal 3 Arrival Hall (Level 1)

· Cheers Convenience Store Arrival Hall Level 1 #01-24

· Travelex Money Changer (opposite Belts 43-44), #01-K9

· Travelex Money Changer (opposite Belts 46-47), #01-K15

Changi Airport Terminal 4 Arrival Hall (Level

· Prosegur Money Changer (near Belt 4), #01-07

· 7-Eleven @ Terminal 4 Arrival Hall, Level 1 (near Belt 5), #01-09

• Simply key in your unique booking confirmation code GTXXXXXX (starting with GT) here within 60 days from date of purchase to redeem your eSIM with your travel details.
• Upon successful redemption, you will receive your eSIM registration email and you must set up your eSIM by downloading Singtel hi!App within 90 days from your date of arrival to prevent it from expiring.
• After setting up, follow this guide to install your eSIM.

Upon booking confirmation, SIM card must be redeemed within 60 days from the date of purchase.