Please make sure your mobile phone and its operating system are compatible with eSIM. Failure to do so may result in activation failure and no refunds will be granted.
Samsung mobile phones have variant versions in different countries. Samsung mobile phones purchased in Taiwan do not support eSIM. For other regions, please check on Samsung's official website first.
iOS must be version 12.1 or later. iPhones sold in China do not support eSIM. In Hong Kong and Macau, only iPhone 13 mini/12 mini/SE 2020/XS have eSIM capabilities.
Each QR code can only be scanned one time and once the installation process is completed, after the QR code scanning, the eSIM cannot be transferred to another device.
Please confirm that your device is suitable for eSIM before purchasing. This product is non-refundable after sending the eSIM QR code.
Verify that your mobile device and operating system are compatible with eSIM to avoid activation failure. Refunds will not be granted for incompatible devices.
Check with Samsung's official website to confirm eSIM compatibility for Samsung mobile phones, as it varies by country. Samsung mobile phones purchased in Taiwan do not support eSIM.
Check that your iOS version is 12.1 or above and confirm the purchase location, because iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only specific iPhone models (13 mini, 12 mini, SE 2020, XS) have eSIM capabilities.
Each QR code can only be scanned once and cannot be modified after scanning.
Each QR code can only be scanned once and cannot be modified after scanning.
eSIM can be used after activation but requires a stable network or Wi-Fi connection during the installation
To end the eSIM function, select 'Remove Cellular Plan'
External factors such as surrounding landforms, weather, building obstruction, number of users, or location may affect communication quality, internet speed, and quality.
To avoid high roaming fees, turn off the data roaming function of the original SIM card.
After placing the order, you will receive an email titled 'eSIM Information and Quick Start Guide', and it will remind you of the latest installation method.
Installation Steps:
Method 1 : Scan the QR Code
Method 2: Manually add the SM-DP_Address and Activation Code
Enable Activation Steps:
1. After arriving at the destination, turn off other SIM cards and only turn on eSIM and set it to data roaming
2. Set the APN of the eSIM (usually the APN will be automatically identified, if it cannot be automatically identified, it needs to be set manually) and the APN is 'vmobile.jp'
The eSIM starts counting when the regional plan is used to generate traffic.
The installation of eSIM requires a network connection. Before installation, please make sure that there is available WiFi or mobile data in the environment.
Please do not use your camera or other APPs to scan the QR code, it must be done through your phone's settings
Each QR Code can only be scanned and installed once, and the device cannot be replaced or deleted after binding. Once deleted, it cannot be re-scanned and installed, and needs to be purchased again.
If you need to check whether your mobile phone supports eSIM function, please dial '*#06#'. Usually, if the EID is displayed, it means that it supports eSIM. (Depending on the OS system or the manufacturer, there may be cases where the EID cannot be used).
Please refer to the email content for detailed set-up methods.
If you have any questions, please contact customer service, we will do our best to serve you.
Helpful online chat service. Fuss free activation (just sometime to activate in Singapore) it works relatively well in Osaka and Tokyo. Stable connection throughout the trip
Great! Works well in both Tokyo and Hokkaido. For Apple users, it connects after activation. But for Samsung users (we used Ultra 22 & Ultra 24), it doesn't connect automatically, you have to setup the APN manually in your phone settings. Overall is easy and great.
Data is good can use in Osaka, Kyoto, Kobe, Niseko and Sapporo.
Data eSIM worked seamlessly in Tokyo, Sapporo, and as well in remote areas of Japan —smooth connectivity throughout my journey.
Works well during my holiday between Tokyo, Fuji, Osaka and Kyoto. Will definitely get it again during my stay in Japan.
Easy to use . Plug and play. So far so good!