ー TERM OF USE ー

(1) We use standard shutle - 35 seat bus as a transfer.

(2) If the cruise is full as the booking is sent to our system, we will contact you to advise you to change the date of departure or change into other cruises which still have availability.

(3) Regarding the sea kayaking or rowing boat options, for safety reasons, we recommend row boats for travelers with children or infants.

ー CANCELLATION POLICY ー

Depending on bad weather conditions or local authority’s decision, cruise may be canceled.

(1) If the cruise is cancelled at the departure time, the itinerary will be changed to Hoa Lu - Tam Coc - Hang Mua or similar tour. In that case, we will contact you by email.

(2) If the cruise is cancelled after the departure time, you will return to Hanoi without any fee charged.

(3) If the cruise is cancelled after departure time and you are already aboard and have lunch, we will charge the lunch + 2-way transfer + entrance tickets (70%), we will refund you the rest of 30% of booking cost.

ー FAQ ー

Q: Does the bus pick me up on time as schedule?

A: We will try to be on time, however, traffic in Hanoi is very busy in the morning, and the group tour bus needs to pick up other customers. It also depends on another customers’ punctuality. Please understand this and be patient to wait for the bus at hotel lobby to be picked up.

Q: I would like to know if the accommodation is eligible for pick-up and drop-off.

A: We cannot make any guarantees at this time as it may change depending on the number of participants and the schedule on the day of participation. Once you have made your reservation, the local operating company will contact you when your reservation is confirmed. Please check your reservation confirmation email (voucher).

Q: Is it possible for one person to participate on a normal cruise?

A: It is possible to make a reservation, but since the minimum number of participants is less than 10, if there are no other participants on the scheduled date, we will either inform you of another date or cancel your reservation. (*Basically, answers will be answered at least 2 days before the participation date)

Q: What kind of outfit should I wear to participate in the tour?

A: Please wear clothes and shoes that are easy to move in. If you wish to experience sea kayaking during the tour, please bring your swimsuit and towel. *We will guide you to a changing area. *Your pants may get wet during the sea kayaking experience.

Q: Where should I experience kayaking/rowing?

A: The kayaking experience location is around Luon Cave.

Q: Are sea kayak or rowing boat free of charge?

A: Sea kayaks and rowboats are both optional, if you join, you can pay the guide to arrange it for you.

1. One rowing boat can accommodate 4 people, and your pants won't get wet. For those who are not good at physical activity or who want to take a leisurely trip, we recommend taking a bamboo boat rowed by a local.

2. Kayaking is a bit difficult if you are not physically strong, as you have to row it yourself. Sea kayaking is for two people, and your pants will get wet, so it is recommended that you bring a change of clothes. If you are using a sea kayak, you can leave your baggage on the ship's chair such as your cell phone or camera, but if you want to carry your wallet, you will have to carry it yourself. When experiencing sea kayaking, you can take out your shoes and participate barefoot. No sandals required.

Dissolution location: Hotel in Hanoi Minimum number of participants: 1 person for a luxury cruise [Customers who head straight to the airport after the tour] If it is a late-night flight on the same day, you can check out of the hotel before departure time and continue the tour with your luggage (You can store your luggage on the bus). On the way back, it will be a long way to get to the airport when you return to the hotel, so on the way you will arrive at around 20:00 - 20:15 at AEON MALL Long Bien from there you can take a taxi to the airport, which takes about 35 minutes. Close to the airport, you can shop and have dinner at the airport before flight departure. *Please note that arrival time may vary depending on traffic conditions on the day. Please inform the tour guide so he/she can arrange the best time to come back.