• Select your travel arrival date when making your booking.
• We recommend installing your eSIM before travelling while connected to stable Wi-Fi.
• Installing your eSIM does not start your plan validity. Your data plan starts automatically when your eSIM first connects to a supported network in a covered country.
• Once at your destination, turn on your Pelago eSIM, select it for mobile data, and turn on Data Roaming for the Pelago eSIM.
• The eSIM QR code can only be installed once. Do not delete or remove the eSIM after successful installation.
• To avoid potential roaming charges, disable Data Roaming for your primary SIM.
• Your data allowance depends on the plan selected at purchase, and usage is deducted from your purchased data entitlement.
• Unlimited plans are subject to a Fair Usage Policy. Once the high-speed data allowance is used, speeds may be reduced to at least 128 kbps.
• Start using your eSIM within one month of purchase.
• eKYC verification is not required.

• Albania, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom (UK), Australia, New Zealand, Norway, Canada, China, Hong Kong, India, Kazakhstan, Kyrgyzstan, Macao, Malaysia, Pakistan, Philippines, South Korea, Singapore, Thailand, Turkey, United States (USA), United Arab Emirates (UAE), Netherlands, Malta, Andorra, Armenia, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Moldova, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Georgia, Uzbekistan

Please make sure:

• Your device supports eSIM. Refer to device list here.
• Your device is not carrier locked.
• You are connected to a stable Wi-Fi network.
• You have the Pelago app installed and are signed in to the account used for your booking.
• You have sufficient battery on your device.
• You do not already have a different installation in progress.

• If it’s your first time using a Pelago eSIM, follow the installation instructions in the Pelago app.
• If you already have a Pelago eSIM, you do not need to install another eSIM. Your new eligible data plan will be added to your existing eSIM.
• Install your Pelago eSIM through the Pelago app before you travel or at your destination.
• Installing your eSIM does not start your plan validity. Your selected data plan starts when your eSIM successfully connects to a supported local network at your destination.
• We recommend installing it before your trip while connected to a stable Wi-Fi network so that your eSIM is ready to use when you arrive.
• Do not delete or remove your eSIM after it has been successfully installed.
• Your Pelago eSIM can be reused for future trips, so you only need to install it once.

• Go to your phone settings and turn on your Pelago eSIM.
• Select your Pelago eSIM as your mobile data line.
• Turn on Data Roaming for your Pelago eSIM.
• Turn off mobile data on your primary SIM if needed to avoid using your primary line for mobile data.
• Your eSIM will connect to a supported local network, and your data plan validity starts when the connection is successful.

• Your eSIM provides mobile data over available 4G, LTE or 5G networks, depending on your destination and network availability.
• Mobile hotspot is supported.
• Voice calls and SMS are not supported.
• Check your remaining data and plan validity through the Pelago app.
• If you need more data, purchase a new data plan through the Pelago app. The new plan will be added to your existing Pelago eSIM.

• You can check your eSIM data balance and plan details directly in the Pelago app.
• Your eSIM will appear on the app home page after installation.
• View your remaining data balance, plan validity and usage directly in the app.

• You can purchase additional data for your existing Pelago eSIM at any time.
• You do not need to install a new eSIM.
• Your new data plan will be added to the same Pelago eSIM.
• Use promo code PELESIM10OFF to enjoy 10% off an eligible top up plan, capped at S$3.
• For more information, refer to our Pelago Help Centre.

You can reuse the same Pelago eSIM for future trips.

• Do not install a new eSIM for every trip.
• Keep your existing Pelago eSIM on your device.
• Purchase a new eligible data plan through the Pelago app.
• Your new plan will be added to the same eSIM.
• The eSIM profile itself does not expire, but each data plan has its own validity period.

For connectivity related issues, contact the eSIM network provider through the provided support channels.

• Pelago Help Centre: eSIM by Pelago
• Frewie Support: Frewie Quick Help
• Email: hello@frewie.com