Top-ups are only available for eSIMs purchased under “For myself”
If you already purchased a Pelago eSIM previously (including a redemption of the KrisFlyer / Singapore Airline complimentary eSIM) and selected "For myself" at checkout, you can use the same eSIM to:
Add more data to your current country plan
Add a plan for a new country
Travel to multiple destinations without installing a new eSIM
You do not need to install a new eSIM or scan a new QR code.
If you selected “For someone else” at checkout, top-ups are not supported. You will need to purchase and install a new Pelago eSIM.
Can I top up my Pelago eSIM?
If you selected “For myself”
You can use the same Pelago eSIM to:
Add more data to a country plan you already have
Add a plan for a new country
Add a regional or global plan, if available
Manage your plans in the Pelago App
Travel to multiple destinations without installing a new eSIM
No new QR code or eSIM installation is required.
If you selected “For someone else”
Top-ups are not supported
To get more data or use your eSIM in another country:
Purchase a new Pelago eSIM
Install the new eSIM using its new QR code
How to top up your Pelago eSIM
You can add data or a new destination plan in the Pelago App.
Open the Pelago App
Find your Pelago eSIM on the "Explore" tab
Tap “Top Up”
Choose your plan:
Same country: Add more data to your existing country plan
New country: Add a plan for a new destination
Choose your data amount and validity period
Complete checkout
Adding more data to a country that you already have
If you need more data in a country where you already have a Pelago eSIM plan, choose the same country.
For example, if you have a Malaysia plan and need more data in Malaysia, choose the Malaysia top-up.
The additional data is added to your existing plan automatically.
You do not need to:
Install the eSIM again
Scan a new QR code
Change your eSIM settings
Your data balance will update in the Pelago App
Adding a plan for a new country
If you are travelling to a new country, you can add a new country plan to your existing Pelago eSIM.
For example, if you already have a Malaysia plan and are travelling to Indonesia, you can add an Indonesia plan to the same eSIM. No new QR code or reinstallation is required.
When you arrive in the new country
Turn on your Pelago eSIM in your phone settings
Turn on Data Roaming for your Pelago eSIM
Your eSIM will automatically try to connect to a local mobile network
Once connected, you can use mobile data under your new country plan.
What happens after I top up?
What happens depends on the type of plan you purchased.
If you add more data to your current country plan
The additional data is automatically added to your existing plan. If the top-up is purchased as a future plan, it will activate automatically once your current plan expires, requiring no additional steps.
You do not need to:
Install the eSIM again
Scan a new QR code
Change your eSIM settings
Delete your eSIM profile
Your data balance will update in the Pelago App.
If you add a plan for a new country
The new country plan will appear in your Pelago App.
When you arrive in the new country:
Switch on the Pelago eSIM Plan in your device
Switch on the Data Roaming to be connected to a local network
You will be automatically connected to the local network. You do not need to install a new eSIM or scan a new QR code.
Example: Travelling from Singapore to Malaysia to Indonesia
Here's an example of how you can use the same Pelago eSIM across multiple countries:
In Singapore, purchase a Malaysia eSIM by Pelago and select “For myself"
Install the eSIM on your device
When in Malaysia, switch on the eSIM line and data roaming to be connected to a local network
Later, purchase an Indonesia plan using the same Pelago account
The Indonesia plan is added to your existing Pelago eSIM
When you arrive in Indonesia, simply switch on the eSIM line and data roaming to be connected to a local network
Your Indonesia plan is then ready to use
No new QR code or eSIM installation is required.
Managing Multiple eSIMs
If you have another Pelago eSIM booked, do not delete your existing eSIM profile. The new eSIM will queue in the background and activate automatically when the current plan is fully used.
I can't find my country when buying or topping up
If your destination country is not listed, a standalone eSIM plan for that country may not currently be available.
You may still be able to stay connected by purchasing a regional eSIM plan that includes your destination.
For example:
Asia eSIM by Pelago: Covers multiple destinations across Asia, including Vietnam, Thailand, Japan, South Korea, and Indonesia
Europe eSIM by Pelago: Covers multiple destinations across Europe
Before purchasing a regional plan, check its coverage list to make sure your destination is included.
Already have a Pelago eSIM?
If you already have a Pelago eSIM and cannot find a standalone plan for your next destination, you can purchase a regional plan instead.
Make sure your destination is included in the regional plan's coverage before purchasing.
What does “top up” mean?
A top-up lets you add more data or add a plan for another destination to your existing Pelago eSIM.
For “For myself” bookings, you can:
Add more data to an existing country plan
Add a new country plan
Use the same installed eSIM across multiple destinations
For “For someone else” bookings, top-ups are not supported. You must purchase and install a new eSIM.
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Troubleshooting: Early Activation of Complimentary eSIM
If you accidentally activate your complimentary eSIM too early:
Do not delete the eSIM profile from your device.
Turn off Mobile Data and Data Roaming for the Pelago eSIM to prevent further usage.
Redeem your complimentary eSIM again using the same promo code. The new data package will automatically apply to your existing eSIM profile.