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Currency
- SGDSingapore Dollar
- AUDAustralian Dollar
- EUREuro
- GBPPound Sterling
- INRIndian Rupees
- IDRIndonesian Rupiah
- JPYJapanese Yen
- HKDHong Kong Dollar
- MYRMalaysian Ringgit
- TWDNew Taiwan Dollar
- THBThai Baht
- PHPPhilippine Peso
- USDU.S Dollar
- NZDNew Zealand Dollar
- VNDVietnamese Dong
- KRWKorean Won
- AEDEmirati Dirham
- CNYChinese Yuan
- CADCanadian Dollar
- CHFSwiss Franc
Language
- 한국어
- 日本語
- English
- Bahasa Indonesia
- Tiếng Việt
- ไทย
- 简体中文
Japan eSIM by Pelago
1/4
Japan eSIM by Pelago
Planned activation date
This date is only an estimate and won't affect your eSIM's validity period.
Today
2 Nov
Tue
3 Nov
Wed
4 Nov
Thu
5 Nov
Fri
6 Nov
Sat
7 Nov
Sun
8 Nov
Highlights
Your Pelago eSIM goes where you go, so you can install it once and add eligible data plans for future trips, all from the same eSIM.
- Stay connected when you arrive: Install before your trip and connect when you reach your destination.
- Install once, reuse it: Keep your Pelago eSIM and add eligible plans for future trips.
- Hotspot supported: Share your mobile data with other devices when needed.
- Simple setup: Manage your eSIM and data plan directly through Pelago.
Already have a Pelago eSIM?
Your new eligible data plan will automatically be added to your existing Pelago eSIM. There's no need to install another one.
Pelago esim setup and usage guide
Your Pelago eSIM is reusable, so you can keep it installed and add eligible data plans for future trips
Install your eSIM through the Pelago app
Install your eSIM through the Pelago app by following the installation instructions provided in your booking. Installing the eSIM does not start your plan validity.Connect when you arrive
When you arrive at your destination, turn on your Pelago eSIM, select it for mobile data and enable Data Roaming.Keep and reuse your eSIM
Keep your Pelago eSIM installed for future plans and top-ups. The QR code can only be used once on one device.
Installing your Pelago eSIM for the first time
Open the Pelago app
Open the Pelago app and sign in using the account linked to your booking.Install eSIM
From the Pelago app's Explore page, select Install eSIM to begin the installation process. Follow the on-screen instructions while connected to stable Wi-Fi.Keep your eSIM switched off
Once installed, keep the Pelago eSIM switched off until you arrive at your destination.Turn on your eSIM when you arrive
When you arrive at your destination, turn on the Pelago eSIM and enable Data Roaming. Your eSIM will then connect to a supported local network.- ImportantInstalling your eSIM won’t start your data plan, but turning it on with data roaming before your trip may activate it if it connects to a supported network.
If you already have a Pelago eSIM
Open the Pelago app
Open the Pelago app and sign in. From the Pelago app's Explore page, select your existing eSIM to view your available data plans.Add a data plan
Select an eligible data plan or top-up for your existing Pelago eSIM. You do not need to install another eSIM.Turn on your eSIM when you arrive
When you arrive at your destination, turn on your Pelago eSIM and enable data roaming. Your eSIM will connect to a supported local network.
What's included
INCLUDED
Reusable Pelago eSIM
Mobile data according to the selected plan
4G/LTE/5G connectivity depending on location and network availability
Mobile hotspot support
Access to data usage and plan details through the Pelago app
NOT INCLUDED
Voice calls
SMS
Additional data beyond your selected plan
Customer reviews
Review summary
Powered by AICustomers highly recommend the Japan eSIM for its seamless connectivity and strong network reception. The installation process is praised for being fast, simple, and fuss-free. Additionally, users appreciate the ease of monitoring data and topping up via the Pelago app.
Additional information
Important note
Your data plan starts automatically when your eSIM first connects to a supported network in any covered country.
Must Know
- Your device must support eSIM and be carrier-unlocked.
- This is a data-only eSIM; voice calls and SMS are not included.
- Mobile hotspot/tethering is supported.
- Unlimited plans are subject to Fair Usage Policy; speeds may be reduced after the high-speed allowance is used.
- eKYC verification is not required.
- Start using your eSIM within one month of purchase.
Before you install
- Make sure your device supports eSIM and is carrier-unlocked. Refer to device list here.
- Connect to a stable Wi-Fi network before starting installation.
- Install the Pelago app and sign in using the account linked to your booking.
Installing your eSIM
- If this is your first Pelago eSIM, install it through the Pelago app and follow the on-screen instructions.
- If you already have a Pelago eSIM, you do not need to install another one.
- Installing your eSIM does not start your plan validity.
- Once installed, do not delete it from your device.
- Keep it switched off until you arrive at your destination.
Activating your eSIM
- Turn on your Pelago eSIM.
- Select the Pelago eSIM as your mobile data line.
- Enable data roaming for the Pelago eSIM.
- Allow your device a few moments to connect to a supported local network
- Open a messaging app or website to confirm your internet connection is working.
Your plan validity begins when the Pelago eSIM first successfully connects to a supported network at your destination.
Using your eSIM
- This is a data-only eSIM. Voice calls and SMS are not included.
- Internet-based calling and messaging apps such as WhatsApp, FaceTime and Telegram can be used with your mobile data.
- Mobile hotspot is supported.
- 4G/LTE/5G availability depends on local network coverage and your location.
- Actual connection speeds may vary due to local network conditions.
Check your data usage
- You can check your remaining data, plan validity and usage information in the Pelago app.
- Your eSIM will appear on the app home page after installation.
- Data usage shown by your device may differ slightly from the usage recorded by the mobile network.
Need more data?
- You can purchase additional data through the Pelago app.
- Your top-up will be added to your existing Pelago eSIM, so there is no need to install another eSIM.
- Use promo code PELESIM10OFF to enjoy 10% off an eligible top-up plan, capped at S$3.
- For more information, refer to our Pelago Help Centre.
Travelling again?
- Keep your Pelago eSIM installed after your trip.
- Eligible data plans for future destinations can be added to the same Pelago eSIM without requiring a new installation.
If you can't connect
Check that:
- the Pelago eSIM is switched on;
- the Pelago eSIM is selected for mobile data;
- Data roaming is enabled for the Pelago eSIM; and
- your device has connected to a supported local network.
If you are still unable to connect, toggle Airplane Mode or restart your device before contacting support.
Support
For booking, eSIM installation assistance, or connectivity-related issues, please refer to the following support channels:
- Pelago Help Centre: eSIM by Pelago
- Frewie Support: Frewie Quick Help
- Email: hello@frewie.com
Have your booking reference and device model ready when contacting support.
Location
Provider
Japan
Frequently asked questions
How do I activate my eSIM in Japan?
To activate your eSIM, scan the QR code provided in your confirmation email or app. Follow the on-screen instructions to complete the activation process on your device.
Is my device compatible with eSIM?
Most modern smartphones, including recent models from Apple, Samsung, and Google, support eSIM. Check your device's specifications or the manufacturer's website to confirm compatibility.
Can I use my eSIM for data only?
Yes, the eSIM provided by Pelago is designed for data usage only. Voice calls and SMS may not be supported, depending on your device and plan.
What should I do if I encounter issues with my eSIM?
If you experience any issues, try restarting your device and ensuring that your eSIM is properly activated. If problems persist, contact Pelago's customer support for assistance.
Can I switch between different eSIM profiles?
Yes, you can switch between different eSIM profiles on your device. Go to your device's settings, select the eSIM profile you want to use, and activate it. Make sure to deactivate the previous profile if necessary.
Which option should I select at checkout when I am asked "Who will this device be used for?"
Select "For myself" only if you are installing the eSIM on your device. Otherwise, please select "For Someone Else" at checkout to avoid issues with eSIM installation.
Have another question?
From
MYR 12.83
Why Pelago?
- Trusted by millions of travellers
- Choose from 200,000+ activities
- Earn KrisFlyer miles with every booking
- A Singapore Airlines company
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Easy set up and good service in Japan. Pelago discount while buying was a bonus.Highly recommended
Simple to install and easy to use. Coverage is good and price is reasonable
Simple to install and easy to use. Coverage is good and price is reasonable
Cheap and seamless process
Easy installation direct from Pelago app.
Eat and convenient access
Should've got unlimited data. But awesome connectivity and extremely cheap
Very happy with the esim. Easy to use and with a good network.