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What does my booking status mean?

Updated over a week ago

After placing a booking, a status will be assigned to show its progress. You can view your booking status by referring to your Profile → Bookings.

Here’s a simple guide to help you understand what each status means:

Booking Status: Processing (Pending Confirmation)

What does Processing mean?

If your booking status shows Processing, it means your booking is pending confirmation.
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At this stage, your booking has been successfully submitted, but it is still awaiting manual review or approval from our experience provider to ensure all details are in order.

Why is my booking still processing?

Some bookings require additional checks by our partners before they can be fully confirmed. This may include:

  • Availability checks

  • Verification of booking details

  • Manual approval by the experience provider

For more details on booking processing timelines, please refer to 'What happens after I book?'.

How long does confirmation take?

Most bookings are confirmed within 24 to 72 hours, depending on the experience and provider.

Once confirmed, your booking status will update automatically, and you’ll receive a confirmation email.

Can I cancel while my booking is processing?

Yes. While your booking is Processing / Pending Confirmation, it has not been fully confirmed yet and you may cancel it if you no longer wish to proceed.

How to cancel your booking

  1. Go to Bookings

  2. Select the booking you wish to cancel

  3. Click Cancel Booking

  4. Choose your reason for cancellation and submit

Cancelled bookings will be fully refunded, with no additional charges

For a step-by-step walkthrough on how to self-cancel a booking, please refer to 'How do I cancel my booking?'.

Will my booking be cancelled if it’s processing for too long?

In rare cases, a booking that remains Processing (Pending Confirmation) may not be successfully confirmed.
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If this happens:

  • Your booking status will update automatically

  • You’ll receive an email notification explaining that the booking was not confirmed and, where available, the reason why

Please rest assured that this does not happen often, and most bookings are confirmed within the expected timeframe.

Why might a booking not be confirmed?

If no specific issue is shown, it is usually due to one of the following reasons:

  • Availability

    • Although the date appeared bookable at the time of booking, the experience may have become fully booked after further review

    • In some cases, the experience provider may be unable to proceed on the selected date due to unforeseen circumstances
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  • Minimum number of participants not met

    • Some activities require a minimum number of participants

    • If this minimum is not reached, the experience provider may be unable to proceed with the booking

What happens if my booking isn’t confirmed?

If your booking cannot be confirmed:

  • Your booking status will update automatically to Cancelled

  • You’ll receive an email notification with the outcome

  • Any charges made will be refunded in full

  • You may proceed to make a new booking for a different date or experience

Booking Status: Confirmed

Confirmed - What it means:
Your booking request was successful!

What you can do:

  • Check your email or WhatsApp for the confirmation message and vouchers.

  • Refer to the redemption instructions on the product page to see if any extra steps are required before your visit.

  • The product page may also include important information to help you prepare.
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  • Didn’t receive confirmation? Please reach out to us via Chat and we’ll be happy to assist you!

Booking Status: Failed

Failed - What it means:
Your booking was not successful, likely due to a payment issue.

What you can do:

Booking Status: Pending Cancellation

Pending Cancellation - What it means:
You’ve submitted a cancellation request, and it's currently under review.

What you can do:

  • Please allow up to 7 days for the request to be processed.

  • If approved, your status will update to Cancelled and you’ll be notified.

  • If the cancellation cannot be processed, the status will return to Confirmed.

Booking Status: Cancelled

Cancelled - What it means:
Your booking has been cancelled, either by you or the provider.

What you can do:

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